Welcome to the ThriftMetrics Help Centre

If you need assistance with the ThriftMetrics ReCommend mobile application, Upright Chrome Extension, or the ReNu moble application our support team is here to help.

Contact Support:

Email: support@thriftmetrics.com

Visit: support.thriftmetrics.com

Our support team typically responds within 24 hours.

Privacy Policy:

ReCommend (“the App”) respects your privacy and is committed to protecting it. This Privacy Policy explains how information is handled when you use the ReCommend mobile application.

ReCommend is designed to scan items and capture photos to assist with preparing listings. The app does not require account creation or registration and does not collect personal information such as names, email addresses, phone numbers, contacts, or payment details.

ReCommend is operated by ThriftMetrics, located in the United States.

1. Information We Collect

We collect only the information necessary for the app to function.

Camera and Photos

• The app uses your device’s camera to scan and photograph items.

• Images are used solely for identifying items and preparing listing information.

Device Information (Non-Personal)

• Limited technical details such as device type, operating system, and app version may be processed to ensure compatibility and improve performance.

• This information does not identify you personally.

No Personal Data Collection

• We do not collect personal identifiers such as your name, email address, phone number, contacts, or location.

• We do not require user accounts.

2. How Information Is Used

Information is used only to:

• Enable item scanning and photo capture

• Process images to assist with listing preparation

• Improve app functionality and reliability

• Meet legal and app store compliance requirements

3. Image Processing and OpenAI

• Images captured in the app may be securely transmitted to OpenAI services for processing and analysis to help identify items and generate listing information.

• Images are used only for this purpose and are not used to identify individuals.

• We do not use images for advertising or profiling.

• Images are not stored longer than necessary for processing.

OpenAI processes data according to its own privacy and security practices.

4. Data Storage and Retention

• Images may be stored temporarily on your device for processing.

• Data is retained only as long as necessary to provide app functionality.

• We do not maintain user accounts or long-term personal data records.

• We do not sell, rent, or trade data.

5. Data Sharing

We do not share personal information with third parties.

Limited sharing occurs only when necessary:

• OpenAI: To process images and generate listing assistance

• Legal obligations: If required by law, regulation, or legal process

6. Permissions Used

ThriftMetrics requests only the permissions required for its core features:

• Camera: To scan and photograph items

• Storage/Photos: To temporarily save images for processing

These permissions are used solely for the functionality described above.

7. Data Security

We implement reasonable and industry-standard safeguards to protect information handled by the app. However, no electronic transmission or storage method is completely secure.

8. Children’s Privacy

ThriftMetrics is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. User Rights

Depending on your location, you may have rights related to data processed by the app, including requesting deletion of stored data.

Requests can be made using the contact information below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy, please contact:

Email: help@thriftmetrics.com
Company/Developer: ThriftMetrics

Address:
Thrift Metrics, Inc
7301 State Highway 161, #148
Irving, TX 75039-2803

Guide:

Please see the below doc for an application user guide for ReCommend.