In 2012 customers of thinkmoney (then known as thinkbanking)[9] were left without access to their money, due to a computer failure at Royal Bank of Scotland which it relies on for access to the payments infrastructure.[10] A similar failure at RBS left some thinkmoney customers without access to their incomes again in June 2015.[11]

Fiona Whelan Have you been able to contact thinkmoney on phone? I keep trying but now keep getting cut off can't activate my new card and all there instructions are incorrect because its just not working


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@jhatcher2509 @thinkmoney yet again still waiting a reply from someone on here and i have emailed too and still waiting tried numerous times to contact by phone too but keep getting cut off after waiting over two hrs. Shocking customer service 


@Kwl2215 @thinkmoney I have been trying to get hold of you for a good week to keep being put on hold for hours at a time to then be cut off before I get to even speak to anyone - I currently have no access to my bank as I cannot log in! Please resolve this. 


@HayleyyDeakin @eccles81 @thinkmoney Did you manage to get through? I came on here to check for issues as he's had 60 transferred to him this morning and it's not showing on his balance!! Tried to call and it said closed. Then he tried again and it cuts him off. 


@HayleyyDeakin @thinkmoney my dad is having issues with your app and with his card today! I've transferred him some money this morning and when he's checked his bank what money had been transferred to him this morning from me & my brother is not showing and his new card isn't working. 


@steedgar @thinkmoney is anyone there? the phones haven't worked in two days now, I still don't have my new card, havent been able to make purchases since my old card stopped working, please, someone reply or help me... 


@Specwise @thinkmoney 'do not hold unless your call is urgent' it IS urgent and has been since Friday and STILL they just disconnect the call without allowing to hold. Radio silence everywhere from you about what's going on. Totally shambolic and abysmal service 


@hairyyeti78 @thinkmoney First day of being able to call to report issues logging into the new app and your phone lines keep cutting me off. No ability to call after work as you are closed and no weekend customer service either. I want access to my money. Absolute joke of a company. 


@sirkillalot71 @thinkmoney can not use new card. The new app not working been on phone since 9 this morning sitting in queue for 2 hours then getting cut off 3 times now how am I spose to get any money out get it sorted 


@DiceyIndustries @thinkmoney I've been on hold for 2 and a half hours, trying to get a meaningful update regarding your new app that doesn't work, my new card I didn't want and access to my money, which I need. 


@apwillcox @thinkmoney So my new card is "ready for use".I've spent all morning trying to update my details on various sites. So far nu Netflix has accepted it, everyone else tells me there's a problem.And having tried a couple of times with Amazon, I now can't try again for 24 hours. 


@stevezacharanda What sickens me about @thinkmoney is they are putting their own staff in the firing line.Stop all cards.Don't send new cards.App won't work without new card.2 hours on hold and they won't do a transfer over phone.Managers have STOPPED taking calls.#thinkmoneyshambles 


@AndyClarke_22 @thinkmoney @HalenStevenson Nope guess what the apps down yet again we are supposed to be getting ready for our new cards and app because the current app will be down from thursday yet here we are again unable to connect to the app!! Absolutely the worst bank I've ever used constant problems!!! 


@AddictedTo50 @thinkmoney I am having problems activating my card on the new app. It says the last four digits are wrong ? Tried calling but the wait time is 90 minutes. This is the only card I have. Any suggestions please? 


It was great to work with a client like thinkmoney, as they have a really great understanding of their brand and the message they want to send out to their clients. Working very closely with their designers and marketing team, and using their newly created icons for their newly launched website revamp, we focussed on their updated brand image and we formulated a cohesive message to the proposed vision. This would be tied together with a cool morphing animation that flowed between the icons. It was important that we got the key messages over in the video but at the same time provided the viewer with a visually appealing video to capture their concentration.

Vivid are really happy with how the video has turned out and this is testament to the thinkmoney team. If you would like to find out more about our animated videos please go to our main animation website page or for other animation based blogs click here. Alternatively you can speak to a member of the Vivid team by clicking on the contact us page.

First Data announced that thinkmoney, part of the Think Money Group, has deployed its PIN NOW SMS solution which provides a digital alternative to the traditional paper PIN mailer. A customer of First Data in the UK since 2010, thinkmoney has rolled out the PIN Now SMS solution across its rapidly growing 120,000 cardholder base.

thinkmoney's mission is to make great banking experiences accessible to all, and to help customers stay on top of their finances. They do this though a current account which separates money for bills and spending money, smart digital services, and outstanding customer service. 2351a5e196

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