Effective Date: 20 July 2026
Welcome to The Trails.
This Privacy Policy explains what information we collect, how we use it, and how you can exercise your privacy rights when using our VR application.
By using The Trails, you agree to this Privacy Policy.
Depending on how you use The Trails, we may collect the following information.
If required for gameplay or online features, we may receive information associated with your Meta account, including:
Meta User ID
Display name or username
We do not receive your Meta password or payment information.
To provide game functionality we may collect:
Save data
Game progress
Achievements
Settings and preferences
Statistics related to gameplay
To improve stability we may collect:
Crash reports
Error logs
Performance information
Device type and operating system version
If you purchase downloadable content or in-app items, purchases are processed entirely by Meta.
We receive only the information necessary to verify ownership of purchased content and unlock it within the game.
We do not receive or store your payment card details or billing information.
We use collected information to:
Provide and operate The Trails
Save your game progress
Restore purchased content
Improve gameplay and performance
Diagnose crashes and technical problems
Respond to customer support requests
Comply with legal obligations where required
We do not sell your personal information.
We may share information only when necessary:
With trusted service providers who help operate the game
If required by applicable law
During a merger, acquisition, or sale of business assets
We do not sell or rent your personal information to third parties.
We retain personal information only for as long as necessary to provide the game, comply with legal obligations, resolve disputes, and enforce our agreements.
When information is no longer required, it will be securely deleted or anonymised where practical.
Regardless of where you live, you may request to:
Access the personal information we hold about you
Correct inaccurate information
Request deletion of your personal information
Request a copy of your personal information where applicable
Users worldwide may request deletion of their personal data at any time.
To request deletion, contact us using the contact information below.
Please include:
Your Meta username (if applicable)
Any email address used to contact support
A brief description of your request
Once we verify the request where necessary, we will delete or anonymise your personal information unless we are legally required to retain certain information.
We aim to respond to deletion requests within 30 days.
We take reasonable administrative and technical measures to protect your information against unauthorized access, disclosure, or misuse.
However, no method of electronic storage or internet transmission is completely secure.
The Trails is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If we become aware that such information has been collected, we will delete it as soon as reasonably possible.
We may update this Privacy Policy from time to time.
Any updates will be posted on this page along with the revised effective date.
If you have any questions about this Privacy Policy or wish to request access to or deletion of your personal data, please contact us:
Email: ratcliffew2@gmail.com
or
Support: https://discord.gg/ekptqcFUXj