Embedded Files
# Privacy Policy
**Last Updated:** August 3, 2026
Welcome to StudySpark ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and mobile application. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you use our educational services.
**Important Note for Parents and Guardians:**
StudySpark is designed for children preparing for NAPLAN and ICAS exams. We strictly adhere to the Children's Online Privacy Protection Act (COPPA) and the Australian Privacy Principles (APPs). We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. All accounts must be created and managed by a parent, guardian, or educator.
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## 1. Information We Collect
### A. Information Provided by Parents/Guardians
When you create an account, subscribe to our premium services, or contact us, we collect:
- **Account Information:** Parent's name, email address, and password.
- **Child Profiles:** Child's first name (or alias/initials) and year level to personalise the educational experience.
- **Payment Information:** Processed securely through our third-party payment provider (Stripe). We do not store full credit card details on our servers.
### B. Automatically Collected Information
When you or your child use the app, we automatically collect:
- **Usage Data:** Test scores, typing speeds (WPM), completed quests, areas of improvement, and time spent on the platform.
- **Device Information:** IP address, browser type, operating system, and device identifiers for analytics and troubleshooting.
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## 2. How We Use Your Information
We use the collected information strictly for educational and operational purposes, including:
- **Personalising the AI Experience:** Analysing performance data to generate targeted "Micro-Quests" and adaptive learning paths.
- **Service Provision:** Maintaining accounts, processing subscriptions, and providing customer support.
- **Communication:** Sending parents progress reports, subscription notices, and updates about new features.
- **Analytics & Improvement:** Understanding how our app is used to improve our content, AI grading accuracy, and user interface.
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## 3. How We Share Your Information
We **do not** sell, rent, or trade your personal information. We only share information with trusted third parties under strict confidentiality agreements to help us operate our service:
- **Service Providers:** Hosting and database services (Google Firebase), payment processing (Stripe).
- **AI Processing:** Anonymous text submissions (e.g., essay grading) are processed via AI APIs. *No personally identifiable information is sent to these AI models.*
- **Legal Compliance:** If required by law, subpoena, or to protect the safety and rights of our users or the public.
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## 4. Children's Privacy (COPPA Compliance)
The protection of children's privacy is our highest priority.
- Children cannot create their own accounts.
- We do not require a child to disclose more information than is reasonably necessary to participate in the educational activities.
- Parents can review their child's personal information, direct us to delete it, and refuse to allow any further collection or use of the child's information.
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## 5. Data Security and Retention
We use industry-standard encryption, secure server hosting, and strict access controls to protect your data. We retain your information only for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
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## 6. Your Rights
Depending on your jurisdiction, you have the right to:
- Access, correct, or delete your personal data.
- Opt-out of marketing communications.
- Request a copy of the data we hold about you.
To exercise these rights, please contact us at info@seektru.com.au
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## 7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.
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**Contact Us**
If you have any questions about this Privacy Policy, please contact us at:
**Email:** info@seektru.com.au
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