Professional Writer and Digital Content Developer Resume
SUMMARY OF QUALIFICATIONS:
Professional strategic communicator with more than 20 years of digital content development. Successfully designs and produces targeted content for multiple media environments. Writes creative and compelling copy for all audience types.
Please view my LinkedIn Profile at https://www.linkedin.com/in/steven-thomas-ma-c-isso-cmpic-7b0395125
CORE COMPETENCIES:
Technical Communication, Information Management, Information Architecture, Information Security, Configuration Management, IT Documentation, Markup Languages (SGML, HTML, XML), Markdown, GitHub, User Interface/Experience Design, Digital Content Development, Professional Writing, Editing, Proofreading, Research, Audience Analysis, Information Analysis, Wire-frame Production, Cascading Style Sheets (CSS), Adobe Creative Cloud, Graphic and Web Design, Federal Proposal Development
EDUCATION:
2018 – MA, Communication Studies, Liberty University, VA, GPA: 3.86.
2011 – MA, Communication (Digital Media), Regent University, VA, GPA: 3.96
2009 – BA, Communication (Professional), Regent University, VA, GPA: 3.98
2007 – AS, General Studies (Computer Science Coursework), Tidewater Community College, VA, GPA: 3.56
CONTINUING EDUCATION AND SKILL DEVELOPMENT:
2024 – Software Documentation
2023 – AWS Cloud Practitioner Essentials
2022 – Google Analytics
2017 – Quality Web Communication, Interaction Design Foundation
2016 – Adobe Generation Professional – Illustration and Graphic Design, Adobe, Inc.
2015 – Certified Information Systems Security Officer (CISSO), Mile2
CORE QUALIFICATIONS:
Authors effective strategic content for business and technical documents, including federal proposals
Thorough documentation of complex or technical topics from a variety o subjects, including renewable energy technology, digital solutions, and industrial automation.
Accurately crafts and applies digital media messages for the best impact on targeted audiences.
Professional production of interactive digital media products with multiple channel distribution.
Promotes client organization and develops rapport through planned public and media outreach campaigns.
Creates excellent engagement with the customers and other development stakeholders.
Publishes innovative and creative internal/external content for Web and print media.
PROFESSIONAL ORGANIZATIONS:
2017 – Association for Intelligent Information Management
2017 – Interaction Design Foundation
2016 – Adobe Generation Professional
2015 – Mile2 Information Security
PROFESSIONAL ACCOMPLISHMENTS:
Supported proposal efforts for 75 capture opportunities as a technical writer, content developer, editor, and proposal manager. Capture projects included 3 multimillion dollar IDIQs, two ESPCs, and 4 MATOCs for DOD and other federal agencies.
Served as Proposal Manager and content developer for $21M IDIQ that we won. First ever for company.
Designed and implemented in-house and external information management systems for product and technical data.
Supported company's network security team as a certified Information System Security Officer, implementing the DoD Risk Management Framework for the organization and maintaining classified systems.
Authored more than 10,000 pages of technical content using SGML/XML/HTML markup based, markdown, and structured CMS authoring tools.
Designed illustrations and digital media content using leading industry authoring and publishing software tools.
RELEVANT EXPERIENCE:
2023 – Present: Federal Technical Proposal Writer, DT Professional Services, Canoga Park, CA
Writes original technical and management content and edits in-house reuse material for proposal responses to federal contract opportunities.
Promotes writing and documentation best practices across the organization. Leads IT-focused content plan development efforts based on industry best practices.
Conducts research and analysis to develop technology use cases and task-based documents.
Coordinates with software developers, project managers, engineers, and other SMEs on creating and updating in-house documentation and re-use materials.
Engages in a variety of technical IT writing and documentation projects, including white papers, user stories, and topic-based end user content.
2022 – 2023: Technical Proposal Writer – Sr. Associate, Aptive Resources, Alexandria, VA
Contributed to the development of response documents for more than 30 projects, including several multimillion dollar awards.
Developed technical, management, resume and/or past performance sections for federal proposal responses.
Translated complex ideas into easily understandable text.
Worked as part of a collaborative team to clearly articulate solutions and strategies, approaches, experience, win themes and differentiators.
Provided direction and oversight to supporting writers. Leverages communication and interviewing skills to gather needed information from internal and external sources to support writing activities.
2021 – 2022: Document Management Specialist, Siemens Government Technologies, Reston, VA
Created consistent, accurate, and on-brand content by managing style, voice, colors, fonts, standardizing acronyms, and
proactively creating/maintaining graphics to accompany and enhance content.
Reviewed standardized content on a regular basis for accuracy and removal of client and opportunity-specific information. Designed and implemented a comprehensive content management strategy that included boilerplate, new content, resumes, and past performance data.
Established processes and trained personnel on best practices for content organization
2018 – 2021: Proposal Technical Writer, Siemens Government Technologies, Reston, VA
Managed and developed technical content for federal and commercial proposals.
Assisted Proposal Manager and Capture Manager in shaping the Proposal Strategy.
Collected supporting information and conduct interviews with SMEs and stakeholders.
Prepared proposal content that is compelling, compliant, and customer-focused.
Supported page/template design and graphic production.
2009 – 2018: Technical Writer/Technical Data Manager – Chesapeake, VA
Authored competitive proposal for DoD client that resulted in a $21M IDIQ award.
Created and edited informative content for technical/business documents and other communication materials.
Created and curated digital library for technical publications and data.
Served as DHS/DOD-certified Information System Security Officer for classified information systems network.
2001 – 2009: Senior Technical Writer/Specification Writer IV – Virginia Beach, VA
Managed the preparation and editing of technical publications to government and other client specifications.
Designed procedures and processes for conducting Adobe FrameMaker corporate-wide evaluation project.
Created custom Microsoft Office applications using Object-Oriented Visual Basic programming.
Authored complex technical documents using Markup Language platforms such as ArborText and FrameMaker.