Sparks App support

Welcome to the Sparks App Support Center! We're here to help you have the best experience with our app. If you have any issues, questions, or feedback, you’re in the right place.

📌 Frequently Asked Questions (FAQ)

🔥 Getting Started

Q: What is Sparks App?
A: Sparks is an innovative dating app that helps users evaluate their dating experiences objectively. By rating dates based on key factors, users can make informed decisions about their romantic interests.

Q: How do I create an account?
A: Simply download the app, sign up using your email or social login, and follow the onboarding process.

Q: Is Sparks free to use?
A: Sparks offers a 3-day free trial. After that, you can continue using the app with a monthly subscription of £4.55.

⚙️ Account & Subscription

Q: How do I cancel my subscription?
A: You can cancel anytime through your App Store or Google Play settings. Once canceled, you’ll retain access until the end of your billing period.

Q: Can I delete my account?
A: Yes! Go to Settings > Account > Delete Account to permanently remove your data.

Q: What happens when I cancel my subscription?
A: You will no longer have access to premium features, but you can still browse past date insights.

📩 Notifications & Features

Q: When will I receive notifications?
A: Notifications are sent when:
✅ A new match or message is received
✅ You complete a milestone (e.g., logging multiple dates)
✅ Your free trial is about to expire

Q: How do I turn off notifications?
A: Head to Settings > Notifications and toggle off the notifications you don’t want to receive.

🔧 Troubleshooting

Q: The app is crashing. What should I do?
A: Try these steps:

1. Close and reopen the app.

2. Update to the latest version.

3. Clear cache in Settings > Storage.

4. Reinstall the app.

Q: I forgot my password. How can I reset it?
A: Tap “Forgot Password” on the login screen and follow the instructions to reset it via email.

Q: My subscription isn’t activating. What should I do?
A: Ensure that your payment method is valid, restart the app, and check your subscription status in your App Store/Google Play account. If the issue persists, contact us below.

📞 Contact Us

If you need further assistance, feel free to reach out to us:

📧 Email:sparkscom6@gmail.com
📸 Instagram: @sparks.apps

💡 Have feedback? We'd love to hear from you! Contact us or leave a review on the App Store/Google Play.