Privacy Policy – The Shine Lounge

Effective Date: August 24, 2026

The Shine Lounge ("The Shine Lounge", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy applies to both The Shine Lounge Customer App and The Shine Lounge Staff App (collectively referred to as the "Apps"). It explains how we collect, use, store, share, and protect information when customers, staff members, employees, or authorized users use our Apps and related services.

By accessing or using either App, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

The information we collect may vary depending on whether you use the Customer App or Staff App.

A. Information from Customers

Customers may provide information such as:

• Full name

• Phone number

• Email address

• Address

• Profile information

• Appointment or booking details

• Service requests and preferences

• Payment-related information where applicable

• Feedback, reviews, or support communications

• Information voluntarily submitted through the App

B. Information from Staff Members

Staff members may provide information such as:

• Full name

• Phone number

• Email address

• Profile information

• Employee or staff identification details

• Work-related information

• Assigned appointments, tasks, or services

• Attendance or work-related activity, where applicable

• Location information when required for authorized work-related functions

• Information provided during registration or account verification

Staff access may be controlled by The Shine Lounge through authorized accounts, credentials, or administrative systems.

2. Device and Technical Information

When you use the Apps, certain technical information may be collected automatically, including:

• Device type and model

• Operating system

• App version

• IP address

• Device identifiers

• Network information

• Crash reports

• Diagnostic information

• General application usage information

This information may be used to maintain, secure, troubleshoot, and improve the Apps.

3. Location Information

The Apps may use location information when a location-based feature requires it and when the appropriate permission has been granted.

Customer App

Location information may be used to:

• Help provide location-based services

• Identify relevant business or service locations

• Improve service availability

• Support directions or location-related functionality

Staff App

Location information may be used for authorized work-related purposes, such as:

• Supporting staff assignments

• Managing service visits or appointments

• Confirming service-related locations

• Supporting operational activities

• Providing location-based work functionality

Location access will only be used for purposes supported by the relevant App features and permissions.

Users can manage location permissions through their device settings. Disabling location access may cause certain location-dependent features to become unavailable.

4. How We Use Information

We may use collected information for the following purposes:

• Creating and managing user accounts

• Providing business and service functionality

• Managing customer appointments and bookings

• Managing staff assignments and activities

• Processing service requests

• Communicating with customers and staff

• Sending important notifications and updates

• Providing customer support

• Managing internal business operations

• Improving application performance and functionality

• Maintaining security

• Preventing fraud, misuse, and unauthorized access

• Troubleshooting technical problems

• Complying with applicable laws and regulations

5. Customer and Staff Accounts

The Customer App and Staff App may have different access levels.

Customer accounts may provide access to customer-facing services, bookings, appointments, requests, and related information.

Staff accounts may provide access to authorized work-related functions, including assigned tasks, appointments, operational information, and other features required for their role.

Staff users should keep their login credentials confidential and must not share their account with unauthorized individuals.

6. Communication

We may use the contact information provided by users to communicate about:

• Account-related matters

• Appointments and bookings

• Service requests

• Staff assignments

• Important operational updates

• Customer support

• Security-related notifications

• Changes to our services or policies

Communication may occur through the App, email, phone, SMS, push notifications, or other supported communication methods.

7. Payments

Where the Customer App supports payments, transactions may be processed through third-party payment service providers.

We may receive limited transaction-related information necessary to confirm or manage a payment. Complete payment card or banking credentials may be processed directly by the applicable payment provider rather than being stored by us.

Third-party payment providers are responsible for processing payment information according to their own privacy policies and terms.

8. Sharing of Information

We do not sell or rent personal information to third parties.

We may share information when reasonably necessary with:

• Authorized employees or staff members

• Service providers assisting with our operations

• Hosting and cloud service providers

• Payment service providers

• Notification and communication providers

• Analytics or technical service providers

• Customer support providers

• Professional advisers

• Government authorities or law-enforcement agencies when legally required

Information shared with service providers will be limited to what is reasonably necessary for the relevant service or business purpose.

9. Staff Information and Internal Use

Information collected through the Staff App may be used for legitimate business and operational purposes, including:

• Staff account management

• Assignment management

• Appointment management

• Work coordination

• Service delivery

• Operational monitoring

• Security

• Internal reporting

• Business administration

Access to staff-related information may be restricted to authorized personnel based on their responsibilities.

10. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account has been accessed without authorization.

11. Data Retention

We retain information for as long as reasonably necessary to:

• Provide our services

• Maintain user and staff accounts

• Complete business and operational activities

• Maintain transaction or booking records

• Resolve disputes

• Maintain security

• Comply with legal and regulatory obligations

When information is no longer required, we may delete, anonymize, or securely retain it where legally permitted or required.

12. Children's Privacy

The Apps are not intended to knowingly collect personal information from children below the applicable minimum age under local law.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

13. Third-Party Services

The Apps may use third-party technologies and services for purposes such as:

• Hosting

• Authentication

• Maps and location services

• Payments

• Notifications

• Analytics

• Crash reporting

• Customer communication

• Technical support

These third-party providers may process information according to their own privacy policies and terms.

We recommend reviewing the privacy policies of relevant third-party services where applicable.

14. Your Privacy Choices

Depending on applicable law, users may have rights regarding their personal information, including:

• Requesting access to personal information

• Requesting correction of inaccurate information

• Requesting deletion of certain information

• Managing device permissions

• Disabling location access

• Managing notification permissions

• Contacting us with privacy-related questions or requests

Some information may need to be retained when required for legitimate business purposes or legal obligations.

15. Account Deletion

Customers or staff members may request deletion of their account or personal information, subject to applicable legal, security, and business requirements.

To request account or data deletion, contact us using the email address provided below.

We may need to verify the identity of the requester before processing a deletion request.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Apps, services, business practices, technology, or applicable laws.

When we make significant changes, we may provide an appropriate notice through the App or other available communication channels.

The updated Privacy Policy will become effective when published.

17. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

The Shine Lounge

Email: Manik@theshinelounge.in

This Privacy Policy applies to both:

• The Shine Lounge – Customer App

• The Shine Lounge – Staff App

By using either application, you agree to the practices described in this Privacy Policy.