Frequently Asked Questions

  • Do you allow day tours?

No


  • Are kids/senior citizens allowed?

Yes! All ages are welcome at the Sanctuary.


  • What time is the check-in and check-out?

Check-in time is at 2:30PM and check-out time is at 12 noon. Please note that we strictly follow our check-in and out time to allow our staff to clean and sanitize properly.


  • What are your payment options?

We only accept GCASH and BDO deposits.


  • Do you offer senior citizen/PWD discounts?

No


  • What are the room amenities?

All rooms have a mini refrigerator and aircon.


  • What are the amenities in The Sanctuary Batulao?

As of now, we only have a swimming pool, a cafe, and ATV (2) rental.


  • Is Wi-Fi available?

Unfortunately, no. As much as possible, we want you to be with the nature and relax while you're at The Sanctuary. But don't worry, cellular data works properly in the area.


  • Can we bring our own food and drinks?

We only allow snacks (chips, cakes, etc.). Drinks (alcohol, soda, etc.) are applied a corkage fee.


  • Can we buy food in the property?

Yes, we have a restaurant available for breakfast, lunch, and dinner. Restaurant operating hours: 7:30am-8pm


  • Is parking available within the property?

Yes, we have available parking space for our guests.


  • Can I bring my pet?

Yes, The Sanctuary Batulao is a pet friendly place. But please make sure to clean up after your pets. There is a fee of PHP600/Pet and a limit of 2 pets/villa.


  • How much is the fee for additional person?

We charge P1000 per person which includes an extra bed and breakfast.


  • Do you offer child rates?

Yes, children from 0-6 years old can stay for free. Children 7 years old and above will be charged.


  • What requirements/documents do I need to submit upon arriving at The Sanctuary Batulao?

We don't require any requirements or documents.


  • What additional steps are you taking to ensure everyone's health and safety?

We are taking standards for hygiene and cleanliness very seriously. We also implement social distancing and no physical contact to our guests for the safety of our workers as well. The use of pool will be scheduled per villa to practice social distancing among our guests.


  • Is The Sanctuary Batulao searchable through Waze or Google Maps?

Yes, the property is searchable in Waze and Google Maps. Just a head up: you will pass through a slight rough road.