The administrator tries to answer queries whenever emailed or posted (email is preferred); however it may not always be possible to reply immediately. It is not our normal practice to confirm receipt of applications, or to notify of rejection; successful applicants are notified by email as soon as possible after the meeting of Trustees, partly to check the payee name to go on the cheque and the address to sent it to.

The administrator normally prepares a package of documents, with a spreadsheet summarising basic information, for distribution to the Trustees in 'hard-copy' about three weeks before the each meeting of Trustees.

Trustees meetings to consider applications are held in late May/early June and in mid-November each year.