SLB – Who We Are and What We Do

SLB is an Australian leading community-focused support platform dedicated to connecting people with quality services across human services, health care, allied health, employment and community support. We believe in making support more accessible, helping individuals connect with the right services, and empowering people to live healthier, more independent and fulfilling lives.

At SLB, our purpose is simple: people supporting people. We are committed to building trusted partnerships with service providers and community organisations to help deliver accessible, reliable and person-centred support. Through collaboration, innovation and a commitment to the community, SLB aims to make finding and accessing the right support easier for individuals, families and communities across Australia.

At SLB, Care Starts With People.

We believe the best care begins with people supporting people. Your health, your wellbeing, and your peace of mind are at the heart of everything we do.

At SLB, we’re passionate about making healthcare more accessible, more personal, and easier for you. By connecting you with trusted healthcare services and community pharmacy partners, we’re helping bring the care you need closer to home.

Because you deserve care that puts you first.

SLB — People Supporting People. Care That Starts With Us.

SLB products

SLB shopping management product system

SLB Age care management product

SLB Apps – Product Disclaimer

Effective Date From the Day of when its posted on the SLB group Webiste

1. General Information Only

SLB Apps is a digital platform designed to facilitate connections, workforce coordination, and administrative support services within the out-of-home care (OOHC), disability, and support sectors.
All information, tools, and features provided through SLB Apps are for general informational and operational purposes only and do not constitute legal, clinical, or regulatory advice.

2. No Provision of Regulated Care Services

SLB Apps does not provide direct care, case management, foster care services, or clinical services.
SLB acts solely as a technology platform and workforce facilitation service.

All care, supervision, and service delivery responsibilities remain with:

Authorised and accredited providers
Licensed agencies
Approved carers and support workers

SLB Apps does not assume responsibility for care decisions, client outcomes, or service delivery practices.

3. Provider Responsibility

All organisations and providers using SLB Apps are solely responsible for ensuring that:

They operate in compliance with all applicable laws and regulations in New South Wales and Australia
They hold all required registrations, licences, and accreditations
All staff and carers meet mandatory screening, training, and compliance requirements
All placements and care arrangements are approved and supervised under their authority

SLB Apps does not verify or guarantee regulatory compliance of users.

4. Worker and Carer Engagement

Workers, carers, and support personnel engaged through SLB Apps may be:

Directly employed by SLB (where applicable), or
Independently contracted or engaged by third-party providers

Regardless of engagement structure, direction, supervision, and control of care remain the responsibility of the authorised provider.

5. No Employment Guarantee

Use of SLB Apps does not guarantee:

Job placement
Minimum hours of work
Ongoing engagement
Matching with specific providers or clients

All engagements are subject to availability, provider requirements, and compliance approvals.

6. Limitation of Liability

To the fullest extent permitted by law, SLB Apps and SLB Support Australia disclaim all liability for:

Any loss, damage, or injury arising from use of the platform
Decisions made by providers, carers, or workers
Service delivery outcomes
Placement arrangements or care environments

Users agree to use the platform at their own risk.

7. Platform Availability

SLB Apps does not guarantee uninterrupted or error-free access to the platform.
We reserve the right to modify, suspend, or discontinue any part of the service at any time without notice.

8. Third-Party Relationships

SLB Apps may facilitate interactions between providers, carers, and workers.
SLB is not a party to agreements formed between users and does not accept responsibility for disputes, conduct, or performance.

9. Compliance with Laws

Users of SLB Apps agree to comply with all relevant legislation, including but not limited to:

Child protection laws
Out-of-home care regulations
NDIS and disability service standards (where applicable)
Employment and workplace laws

10. Updates to Disclaimer

SLB Support Australia reserves the right to update or amend this disclaimer at any time. Continued use of the platform constitutes acceptance of any changes.

By using SLB Apps, you acknowledge that you have read, understood, and agree to this disclaimer.

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