Effective November 1, 2026 - Racc&Co
THE SHORT VERSION
The Hollow saves your progress on your headset, not on our servers. When you play online, the game sends your in-game name, your movement and what your character is wearing to the other players in your room through Photon. The Hollow has no voice chat and no text chat. Meta handles purchases and confirms that you own the game. We don't show ads and we don't sell data.
WHAT THE GAME USES
Display name: a random survivor name (like Survivor482) that other players see when you play online.
Online gameplay data: while you are in an online room, your head and hand positions, your character's look and equipped cosmetics, your health and your status in the run are sent live to the other players in that room. It is not kept after the room closes.
Progress saved on your headset: coins, embers, level, unlocks, equipped items, settings and which purchases have been delivered. This file stays on your device. A device identifier is used only on the headset to protect this file from tampering; it is never sent to us.
Purchases: Meta processes in-app purchases (embers and the Supporter Pack). The game receives the item and a purchase ID so it can deliver what you bought. We never see your payment details.
Network details: like any online game, Photon and Meta receive technical data such as your IP address in order to connect you.
SERVICES WE USE
Photon (Exit Games): online rooms and multiplayer connections.
Meta: the Meta Horizon Store, the ownership check, in-app purchases and the Report option.
Unity: the game engine.
REPORTS AND SAFETY
To report another player, use the Report option in the Meta Quest menu while you play. Reports are delivered to us through Meta's User Reporting Service.
YOUR CHOICES
Play solo to keep everything on your headset. Uninstalling The Hollow deletes its saved data from your headset. Purchases are tied to your Meta account and are restored when you reinstall. You can contact us at any time to ask about your data.
AGES
The Hollow is intended for people 13 and older. If you believe a child under 13 has used the game, contact us and we will help.
CHANGES
If this policy changes, we will post the update on this page with a new effective date.
CONTACT
Questions about this policy or your data? Use the support contact on The Hollow's page in the Meta Horizon Store.