Welcome to the official support page for The Factory Faceoff.
If you are experiencing issues with the app, need help with your account, or have general questions, we’re here to help.
If you need assistance, you can reach us at:
Email:tim@faceofffactory.com
Support Hours: Monday–Friday, 10:00 AM – 6:00 PM (PKT)
Expected Response Time: 24–48 hours
Please include the following when contacting us:
Your registered email
A brief description of the issue
Screenshots (optional)
Unable to log in
Email not receiving verification
Password reset help
Updating profile information
Issues with data syncing
Requesting account deletion
Button or screen not responding
App crashes or freezes
Slow loading times
Error messages during gameplay
If you want a new option, improvement, or idea added to the app, feel free to suggest it through support.
Please describe:
What you were doing
What went wrong
Steps to reproduce the issue
This helps us fix the problem faster.
We care about your privacy.
You can read our full Privacy Policy here:
https://sites.google.com/view/the-factory-app-privacy-policy
Users who wish to permanently delete their account can request deletion by contacting support or through the in-app Delete Account option.
If you choose email:
Include:
Your account email
Subject: “Account Deletion Request”
Your account will be deleted within 7 days of confirmation.
We appreciate your feedback and support. We work continuously to improve The Factory Faceoff and deliver a better experience with every update.