Professional Experience

I have a diverse and robust professional background, with experience spanning roles such as Business Intelligence Analyst, Data Analyst, and Software Engineer. In my current role at the University of Southern Queensland (UniSQ), I develop and maintain dynamic dashboards, integrate data from multiple sources, and provide strategic insights through data analysis. Previously, as an Associate Evaluation Officer, I leveraged machine learning techniques to analyze qualitative feedback and develop innovative tools for real-time data visualization. My experience in the industry as a Software Engineer involved developing digital twins and automating asset performance management systems using AWS and PostgreSQL. Across these roles, I have consistently demonstrated my ability to harness data-driven insights, deliver high-impact solutions, and contribute to organizational success through my technical expertise and problem-solving skills.

2024 - Present: Business Intelligence Analyst, UniSQ

Key Responsibilities:

• Integrating student data from various departments to ensure accuracy and provide actionable insights.

• Developing and maintaining dynamic dashboards using Power BI for decision-making.

• Automating reporting processes to provide timely access to data for stakeholders.

• Collaborating with academic staff and leadership to align insights with UniSQ’s strategic goals.

• Promoting data-driven culture through innovative analytical solutions.

2022 - 2024: Data Analyst (Academic Quality), UniSQ

Key Responsibilities:

• Handling CourseLoop curriculum data and building dashboards in Power BI.

• Analyzing Graduate Outcomes Surveys and Student Experience Surveys for academic reports.

• Maintaining and visualizing student feedback for quality reports.

• Developing desktop applications for sentiment analysis and academic integrity tasks.

• Providing strategic insights through data analysis for informed decision-making.

• Analyzing students' qualitative feedback to extract sentiments on university services.

• Developing prototypes for student feedback visualization and engagement tracking.

• Creating tools such as the Student Feedback Mining Tool and Online Engagement Framework Tool.

• Building a real-time processing tool for analyzing open/close-ended questions in online lectures.

2019 - 2021: Export Shipment Coordinator, Agri Om Australia Pty Ltd

Key Responsibilities:

• Coordinating between Australian sellers and overseas buyers for smooth export execution.

• Preparing export documentation using Australian Grain Export software.

• Handling over 1,000 export shipments and analyzing trends to predict future shipping needs.

2016 - 2019: Software Engineer, Tech Mahindra LTD

Key Responsibilities:

• Developing and configuring Digital Twins for turbines and generators using real-time analytics.

• Automating asset performance management processes using Amazon Web Services (AWS) and PostgreSQL.

• Creating an APM Configuration Tool to streamline the configuration process for turbine data.