+61(1800) 718 568 How to Add Wheelchair Assistance in Thai Airways

Proceed with the ticket booking as usual - remember to select a seat

First, I booked my flight ticket online through the official website of Thai Airways +61 1800 718 568. I avoid using any third party app to book because I have to contact Thai Airways then via email for wheelchair service.

Important: During the booking process, you will arrive at a page with the option to select your seat. Try to choose a seat as close as possible to the entrance on the left. We booked economy class and I managed to select seats 33C and 33D which were the 3rd row, separated by an aisle as there was no option for other seats. You can request to change seats to the front row on the day of the flight when you check in, subject to availability.

Please note that the first and second rows are not allowed to be selected. It is reserved for passengers with special needs, i.e. disabled, injured or disabled passengers who will be assigned by the counter staff during the check-in process.

Another option is that you can choose to go through the help of a travel agency to help with ticket bookings if you want the agent to make the arrangements for you. However, an agent told me that they still can't get the first and second rows because the staff has to check the situation at check-in.... priority is given to passengers who really need the front seats.

You will be traveling with Thai Airways while dealing with disabled people. And you need wheelchair assistance at Thai Airways and want to learn how to get a wheelchair at the airport.

Here we have all the information for you that will help you book a wheelchair at the airport and relieve your stress and enjoy your travel experience without any worries.

Read on to find out how and when you should request wheelchair assistance on Thai Airways, the application process and the terms and conditions for booking it. Next, we discuss if there is any fee to acquire it.

Table of Contents

The procedure of Booking Wheelchair Assitance at Thai Airways

If you have booked a ticket and now you want wheelchair assistance, follow the procedure below to get it at the airport.

• Contact the local Thai Airlines office in the city of departure or contact by email, which you can find on the website. Therefore email addresses differ from country to country.

• Now ask them for special help at the airport.

• Explain to the staff about your medical condition and let them know what special help you are looking for.

You will need to provide the following information when calling or emailing Airways staff.

• Your name and contact number

• Flight number

• Date and time of departure

• Flight booking confirmation details

After providing all the necessary information, airline staff will confirm and arrange special wheelchair assistance at the airport on the day of departure.

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Terms and Conditions

• Thai Airways requests that you request wheelchair service at the time of ticket booking or 48 hours prior to flight departure.

• You must have medical proof of your inability to get special assistance at the airport. 

For Your Own Wheelchair

If you have a wheelchair and want to take it on the flight. Then you need to provide the wheelchair details to the airline staff before the flight takes off (48 hours before departure). Details of the wheelchair include the following;

• Type of wheelchair; electric or manual wheelchair. 

• Wheelchair size and dimensions.

• Weight of the wheelchair.

• Wheelchair battery type.

• Is the wheelchair foldable or not?

How Can You Get In Touch With Them?

Here we tell you how you can get in touch with the staff for special assistance at the airport and on board. According to Thai Airlines, they allow two channels to submit requests for mobility assistance assistance. This is;

Customer Service

Contact the customer service +61 1800 718 568 staff office in the city of departure and ask for wheelchair assistance. You can get the contact number on the official website of the airline. Thai Airlines also has a worldwide contact center with English language assistance.

Email 

Another way to get in touch with airlines is using Email. You can mail the airlines and request special assistance. Through email, you must provide your name and contact number, flight number and date and time of departure, and your booking details. 

How Does Thai Airlines Help Special Assistance Passengers? 

The staff will help you through the airport check-in counter, to the plane door, and finally to your cabin seat. Also, they help you with the airport toilets.

Cabin crew will be there to easily move the wheelchair on the plane and help if you want to use the toilet. However, they do not provide service in the toilet.

After reaching the destination, the staff will help you disembark and carry your luggage to the arrival area.

However, it is recommended to have several companions or companions if your disability does not allow you to take care of your personal needs on the flight.

What Are The Charges For Wheelchair Assistance On Thai Airlines?

Wheelchair assistance on Thai Airlines is free. There are no hidden fees or charges for wheelchair assistance. Individuals with disabilities are considered "special assistance passengers", They have the legal right to obtain assistive equipment to travel with airlines.

    All you have to do is book a ticket at the airline and ask the airline staff for special assistance support at the airport and during the flight in advance.

To Summarize 

The process of adding wheelchair assistance in Thai Airways is very simple. First, you need to book a ticket and also ask for special assistance. If not, you can contact the airline staff 48 hours before the flight departure and ask for it. There is no cost to book it.