Joshua Gilmore
815 33RD ST. NE
Paris, TX 75460
Cell Phone (469)-235-7727
joshua_gilmore@hotmail.com
joshuawgilmore@gmail.com
COMPUTER SKILLS
And more….
SUMMARY OF QUALIFICATIONS
• Over two years experiences in a corporate environment as the Senior IT Administrator.
• 6 months as an Symantec NetBackup Consultant.
• Two years of progressive experiences in the United States Army.
• Two years as a Systems Analysis/Assistant Computer Administrator.
• Two years as a Computer Help Desk Technician.
• Skilled in configuring, troubleshooting and basic repair of networks, computers,
radios with antenna connections, and individual systems.
• Skilled in Microsoft operating systems, software, and SQL.
• Obtained, processed, and distributed military pin numbers, account and login information.
• Supervised a staff of twenty plus people in a fast paste working refurbishment environment.
• Demonstrated ability to work well independently and as part of a team.
• Awarded a Secret Security Clearance while in service and for a short period after.
PROFESSIONAL EXPERIENCE
Artech Information Systems – Contracted to IBM, Boulder, Co
Symantec NetBackup Administrator Engineer 06/2011-Current
• Assist with several IBM high profile customer’s Symatec NetBackup server and client systems utilizing the Toyota Global Delivery Framework (GDF) model.
• Work and communicate with other onsite Netbackup engineers for fast troubleshooting and resolution of customer’s backup backups, restores, and archiving.
• Communicate with customers, customers contracted application teams, and customer’s hardware and software vendors collaborating on customer wants and needs.
US-Analytics Solutions Group LLC., Irving, TX
Symantec NetBackup Consultant 07/2010-12/2010
• Worked remotely unsupervised on software consulting practices.
• Communicated with manager daily on events and daily activities.
• Traveled across the United States to customer sites and installed data protection software, demonstrated operation procedures, consulted on better practices, and trained/knowledge transfer to company staff as according to Statement of Work.
• Technical pre-sales meetings between potential clients, partners, and manager for Q&A on environment and customer expectations.
• Maintained budget and expenses of cost accumulated for travel and expenses at stated on Statements of Work.
• Maintain high standards for skill area through training, practices, and demonstrations.
• Awarded Symantec certification for Symantec Veritas NetBackup data protection software.
US-Analytics Solutions Group LLC., Irving, TX
Senior IT Administrator 01/2008-06/2010
• Maintain company’s entire platform to include Exchange, Active Directory, SharePoint, SQL, CRM, Cloud Computing, etc.
• NetBackup Administrator in maintaining and backing up company information.
• Linux Web server administrator.
• Remote support to field consultants using Bomgar to fix, answering questions, and offering solutions on equipment and/or technologies.
• Record keeping on hardware inventory.
• Purchases and expenses for IT department.
• Manage a team or 4 employees.
• Report to the CEO on a daily and weekly basis regarding status updates on all issues, fixes, solutions, and project implementation in the company.
• Maintain ESX 3.5 VM Ware Cluster. (20+ Servers Production and Test environments)
• PBXtra VOIP Phones System Administrator.
• Worked on and assisted on web design of all websites owned and operated by company, to include new and existing sites for creation and/or upgrading.
Game Stop Refurbishment Center
Hardware Technician 06/2007-12/2007
Aftermarket Technologies Corporation/Information Services
Computer Helpdesk Professional Technician 02/2006-06/2007
Aftermarket Technologies Corporation/Logistics and Electronics
Wage Grade 3 Supervisor for Quality Control & Receiving 11/2005-02/2006
Express Personal Services - Temp hire for Aftermarket Technologies Corporation/Logistics and Electronics
Quality Control Specialist 11/2005-01/2006
Choctaw Manufacturing and Development
Systems Analyst 2 / Assistant Computer Administrator 07/2003-10/2005
U.S Army, Fort Drum, NY.
Assistant Network Administrator (Performed from enlistment to discharge 02/2001-06/2003)
PROFESSIONAL HISTORY
Artech Information Systems – Contracted to IBM, Boulder, Co
Symantec NetBackup Administrator Engineer 06/2011-Current
US-Analytics Solutions Group LLC., Irving, TX
Senior IT Administrator, 01/2007-12/2010
Game Stop Refurbishment Center, Grapevine, TX
Hardware Technician, 06/2007-12/2007
(ATCIS) Ft. Worth, TX
Computer Help Desk Technician, 02/2006 - 06/2007
ATC Logistics and Electronics, Ft, Worth, TX
WG3 QA Supervisor, 01/2006 - 02/2006
ATC Logistics and Electronics - Express Personnel Services Ft. Worth, TX
QA Specialist, 11/2005 - 01/2006
Choctaw Manufacturing and Development (CMDC), Hugo, OK
[Systems Analysis / Assistant Computer Administrator] 07/2003-10/2005
Divarty Headquarters, Fort Drum, NY
Assistant Computer Administrator, 02/2001 - 06/2003
HHB Divarty, Fort Drum, NY
Signal Support Systems Specialist, 02/2001 - 06/2003
EDUCATION
Devry University, Irving, TX 2006-2007
GSP, Game and Simulation Programming (Software Engineering)
University of Phoenix, Phoenix, AZ 2005
B.S.I.T/VC, Information Technology/Visual Communication
Certificate, Communications 2001
Signal Support Systems Specialist, Fort Gordon, GA
TRAINING
• Symantec End Point SEE - Currently Enrolled-Symantec Partner Site.
• Certificate of Completion - Influencing Others - Tarrant County College.
• Computer Technician Certification- ExpertRating.com Online Certification.
• Computer Skills Certification - ExpertRating.com Online Certification,
Certificate Armorer School/Weapon Specialist - U.S. Army, Fort Drum, NY,
• Certificate Basic Combat Training - U.S. Army, Fort Benning, GA,
Certificate Advanced First Aid - U.S. Army, Fort Drum, NY,
• Symantec Veritas NetBackup STS - Irving, TX.
AWARDS
• Military - U.S. Army, 2001 - 2003