Terms and Conditions

These conditions shall apply to all sales made by Waratah Health Industries, whether sales result from orders received from the customer by email. Prices are valid as confirmed with the customer however general price lists are subject to variation without notice. Waratah Health Industries will always attempt to honour prices received on Purchase Order received against Quotation. Should the price change after the purchase order is received and Waratah Health Industries is unable to honour, customer approval prior to proceeding with the order will be sought. Waratah Health Industries reserves the right to charge an urgent delivery fee where Customer requests an urgent fulfilment of their order. Waratah Health Industries reserves the right to charge a minimum order/handling/shipping fee where the value of the order is less than the set MOV or MOQ (If applicable).

 Waratah Health Industries' risk for loss ceases upon delivery of the product to the customer. Rhe products will be deemed to pass to the customer immediately upon receipt of payment for the products.

Your Account

Settlement

Payment to be made on Waratah Health Industries' invoices. Waratah Health Industries will release the order upon receipt of payment for the goods and all other costs.

Currency

Unless otherwise specified, all payments must be made in Australian dollars. Please contact our office for details of payments in other currencies.

Returns & Refund Policy

Customers must inspect the goods upon delivery and advise Waratah Health Industries within 72 hours by written notice of any claims for credit or product replacement via email. Claims for credit including the submission of an Waratah Health Industries Discrepancy Report must be referred to Customer Service for investigation and authorisation by Waratah Health Industries. No credit will be issued without prior approval. Waratah Health Industries will replace or credit at its discretion any products; damaged in transit if approved and products short delivered provided claim is received in writing within 72 hours of delivery supported by photographic evidence of the claim issue. Claims received after 72 hours may not be accepted. Goods ordered or supplied in error must be returned to Waratah Health Industries in saleable condition by Waratah Health Industries nominated carrier and accompanied by the appropriate Stock Return Authorisation (SRA). Returned goods can only be accepted with an attached SRA. All returned goods require the SRA number and a copy of the RGA attached to outside of the carton. Waratah Health Industries will not accept goods that have broken seals or have deteriorated due to customer mishandling and / or improper storage conditions. Refunds for purchases made by credit card may only be made to the same credit card the applicable purchase was charged. If the return involves surplus stock or goods ordered in error, then the acceptance of the credit may depend on a credit being issued by the supplier to Anspec. Upon advice of a Product Recall, Waratah Health Industries' customers must follow the Product Sponsor’s instructions. Our customers are required to provide suitable evidence that these instructions have been followed and within the advised timeframe, e.g. documentation of recall notification, evidence of return and destruction certificates.

Acceptance of terms

Placement of your first and any subsequent orders will be deemed by Waratah Health Industries as the Customer having read, understood and accepted these terms of trade.