Privacy Policy– Tennis App

📄 Privacy Policy – TennisApp

This service is provided by Borakay Software SARL, operating TennisApp.

Effective Date: 08/08/2021
Last Updated:20/04/2026

1. Introduction

Welcome to TennisApp, a solution provided by Borakay Software SARL.

This Privacy Policy explains how we collect, use, and protect data when using TennisApp.

TennisApp is designed for tennis shops and sports retailers to manage their services and customer interactions.

2. Access to the Service

TennisApp is available to tennis shops and sports retailers.

Businesses can access the service through one of the following methods:

In-App Registration: Businesses can also create an account directly within the app.
Website Request: By contacting us or booking a demo via our website: https://www.tennisapp.fr

All accounts are subject to a verification process to ensure proper setup and configuration for each business.
Once an account is created (via the website or the app), our team will review and verify the shop details.

Access to the account will be granted after successful verification, which typically takes 2–4 working days.

3. Information We Collect

From Businesses:

Name
Phone number
Email address
Shop details (location, name, etc.)

From Customer Orders (via businesses):

Customer name
Contact information (e.g., phone or email if entered)
Racket and stringing preferences
Reel details (e.g., string brand, tension, usage tracking)
Order history

4. How We Use the Information

We use the collected data to:

Allow businesses to manage and fulfill stringing orders
Send service-related notifications (e.g., order status updates) via email, SMS, or WhatsApp
Maintain internal records for business operations
Improve app performance and user experience
Analyze trends and usage patterns
Send marketing communications to businesses (opt-out available)

We do not sell user or customer data. Data is used only for service delivery, communication, and internal analysis.

Customer data is used only for service-related communication based on information provided by the business.

5. Data Sharing and Disclosure

We do not sell or rent data to any third party
Customer data entered by a business is only accessible to that business
Data may be shared with trusted service providers (e.g., hosting or database providers) solely to operate the app

6. Data Ownership & Responsibility

Businesses are responsible for:

Ensuring that customer data is accurate
Collecting and using customer data in compliance with applicable laws
Informing their customers when required by law

7. Data Security

We implement reasonable technical and organizational measures to protect data from unauthorized access, loss, or misuse.

8. Data Retention

We retain data only for as long as necessary to provide the service or comply with legal obligations.

9. Account Deletion

Users can request account deletion at any time using one of the following methods:

In-App Deletion:
Shop owners can delete their accounts directly in the app. This action results in the immediate and permanent deletion of the account and associated data.
Email Request:
Users may also request account deletion by contacting us at:
📧 alban@tennisapp.fr
Requests submitted via email will be processed within 5–7 working days.

We ensure that all account deletion requests are handled securely and within the specified timeframes.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Users will be notified of material changes within the app or via email. Continued use of the app implies acceptance of the updated policy.

11. Contact Us

Email: alban@tennisapp.fr
Phone: +33 6 63 13 70 27
Website: https://www.tennisapp.fr