These are some simulated client engagements alongside internships and volunteer projects completed as part of my Virtual Assistant training. I'm putting these out here because they are a direct reflection of how I work, and I always look forward to taking up new projects and opportunities to grow. 

•  Set up an organized OneDrive, Google Drive, and Dropbox folder structure with consistent naming conventions for easy file retrieval

• Managed client's inbox

•  Built an Asana project board for a product launch, breaking it into tasks with due dates and priorities

•  Created a Notion onboarding guide and SOP documentation for new team members

•  Managed a 5-day, multi-time-zone executive travel itinerary with zero scheduling conflicts

•  Researched and drafted two blog posts matching the client's brand voice, requiring minimal revision

•  Proofread and reformatted an internal newsletter for clarity and polish

Document organization via onedrive

Task Management via Asana

SOP & Guide via Notion for new client onboarding 

Content management

Travel itinerary for client

Client's travel guide click to see slide

Blog post

Client's Calendar

•  Maintained a HubSpot CRM database where I logged in interactions, updated contact records, and flagged follow-ups

• Drafted personalized, on-brand follow-up email templates

• Managed customer communications, ensured timely and on-brand responses to enquiries

•  Handled a simulated support inbox where I sorted inquiries, drafted responses, escalated complex issues

•  Entered and organized client records into a structured spreadsheet with data validation checks

Hubspot CRM 

Customer satisfaction survey

Email templates

Data entry