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Technology Repair Waiver

Estimated Completion Time: Tekk E Solutions will provide an estimated completion time for your repair/install. Please fill out our Contact Tekk E Solutions form. Unforeseen circumstances may have an impact on our ability to complete repair(s) as provided in the estimate.

Hardware Replacement: Upon finding that your computer is in need of hardware or software repairs we will contact you to discuss options. You are responsible for purchasing or providing any necessary software or hardware. Any old parts or hardware will be returned to you when service/repair is done.

Impact of Upgrades: It is the User's responsibility to understand the impact of upgrades to the operating system and applications. Some upgrades can lead to incompatibilities and possible loss of data. These issues may not become apparent until a later date. You are responsible for contacting the manufacturer regarding compatibility issues before any upgrades.

Liability: Tekk E Solutions' liability for damage to your computer is limited only to any damage that is determined to be caused by negligent acts or negligent omissions. Our liability for repairs is limited to the total price of repairs. Be aware that certain repairs, including but not limited to virus and malware removal, may damage software and/or data. This may require the re-installation of your operating system, applications, and/or data.

Loss of Data: Due to the process of repair, data may get damaged or loss. Tekk E Solutions is not responsible for the loss of any data that may occur while performing work on your computer. If you agree to Data Backup services, attempts will be made to backup data prior to attempting repairs but cannot be guaranteed.

Ownership: You must own the computer or device that you requested for repair(s). Tekk E Solutions will return the computer or device only to its owner.

Privacy: Tekk E Solutions technicians will not browse through your hard drive looking for data; however, they may inadvertently see data in the course of their work. All data seen is kept strictly confidential. Please remove any personal/private files you do not want others to see.

Right to Refuse: Tekk E Solutions reserves the right to refuse work that is beyond our scope, ability, or for any other good cause.

Scope of Work: Tekk E Solutions will only perform the work agreed upon when contacted. Additional fees (per hour) will be charged if any additional work is to be done.

Warranty: We will demonstrate that the device is functioning when repair/assistance is complete. Tekk E Solutions does not provide a warranty for any work done.