Refund & Return Policy for Tee24Cartz

At Tee24Cartz, we want you to love every item you purchase from us. However, if something isn’t quite right, we’ve made our refund and return process simple and stress-free. Below are the details of our policy to ensure you have a clear understanding of how to return or exchange your items.

Return Policy

We gladly accept returns for eligible items within 30 days from the date of delivery. If you’re not satisfied with your purchase, follow the steps below to initiate a return:

Eligibility for Returns:

- Condition of Items: Items must be unworn, unwashed, and in their original condition with all tags and labels attached.

- Non-Returnable Items: Certain items are not eligible for returns, including customized products, clearance items, and undergarments.

- Packaging: The items should be returned in their original packaging to avoid any damage during transit.

How to Initiate a Return:

1. Contact Customer Support: Send an email to our support team at (tee24cartz@gmail.com) or visit our Contact Us page to initiate your return.

2. Provide Order Details: Include your order number, the reason for return, and photos (if applicable) to help us process your request faster.

3. Return Authorization: Once your return request is approved, you’ll receive a Return Authorization Number (RAN) and instructions on where to send your item.

4. Ship the Item: Pack the item securely and ship it to the provided address. The shipping cost for returns is the customer’s responsibility unless the return is due to a defect or an error on our part.

Refund Policy

After receiving your returned item, we will inspect it and process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

Refund Process:

- Full Refund: If the returned item meets our return policy criteria, we will process a full refund minus any shipping fees (unless waived under special promotions).

- Partial Refund: In cases where the item is returned with signs of wear or damage, we may offer a partial refund at our discretion.

- Non-Refundable Charges: Shipping charges for the original order and return shipping (if applicable) are non-refundable, except in cases of defective products or incorrect shipments.

Refund Timeframe:

- Credit/Debit Card: Refunds typically take 3-5 business days to reflect in your account after processing.

- PayPal or Other Payment Methods: Refunds may take up to 5-7 business days, depending on the payment method.

Exchange

If you would like to exchange an item for a different size, color, or style:

1. Submit an Exchange Request: Contact our support team at (tee24cartz@gmail.com) to request an exchange.

2. Processing the Exchange: We will ship out your replacement item once we receive and inspect the original item. In some cases, you may need to place a new order, and we’ll refund the original purchase.

Defective or Damaged Items

If your item arrives damaged or defective:

- Contact us immediately at (tee24cartz@gmail.com) with photos of the damaged item.

- We will arrange for a replacement or a full refund at no additional cost to you.

Return Shipping Costs

Customer Responsibility: Return shipping fees are the responsibility of the customer unless the return is due to a defect or an error made by Tee24Cartz.

Free Return Shipping: For defective, damaged, or incorrect items, we will provide a prepaid return shipping label.

Contact Us

If you have any questions regarding our Refund & Return Policy, feel free to reach out to our customer support team at (tee24cartz@gmail.com), and we’ll be happy to assist you.

We at Tee24Cartz are committed to ensuring a positive shopping experience, and our hassle-free return and refund policy is designed with your satisfaction in mind.