MIKAYLA & DONTE

Today I had trouble ordering through a third party and I contacted the restaurant for assistance. I spoke with Mikayla and she took care of my order and assured me everything would come correct. When I received my order everything was outstanding!! I appreciate her for even taking the extra mile! I would like to thank her manager Donte because you’re only as good as your staff and this shows ALOT! Thank you so much guys!

VYLANTE DAVIS

Every time I come to this location, he greets me with a smile and is always so positive. Whatever I ask of him , he says, “Sure, no problem!” His customer service is impeccable, and I will return because of him. I hope he keeps letting his light shine during these dark times!

TIFFANY BARNER

Debbie called early today and was so impressed with the recent feedback she has received from Customers about Tiffany Barner and how kind and professional she treats people. Below you will find one example received today from a customer about Tiffany. Great Job Tiffany!

I just wanted to express my sincere gratitude to the manager Tiffany at the Riverdale Park store in MD. I called to discuss a previous order that wasn't right and talking with Tiffany changed my whole attitude. She listen and we laughed like old friends. Her kindness and thoughtfulness to make things right made me smile. Ms. Tiffany is a rarity in customer service especially during this epidemic. COVID-19. Her sincerity and compassion made me tear up. I'm an essential worker for the USPS and experience co-workers diagnosed with the virus and lost friends who have died from it. The replacement sandwich was delicious. I wanted you guys to send her a letter of appreciation from me an a monetary reward. Thank you for hiring her at the Jersey Mikes store 6761 Riverdale Park, MD 20737.

Kudos Tiffany!

Thank you, Kristy

Rudy Rojas - Promoted

We are pleased to announce the promotion of Rudy Rojas to Multi-Unit Operator. Rudy has been with Team Washington for over 5 years and has consistently demonstrated a special ability to develop teams as well as individuals. He invests thoughtful time into hiring great people. He then invests effective time into training, coaching and holding them accountable to be the best they can be. His genuine care for those he serves on his team is one of the characteristics we respect most about Rudy. He has demonstrated the ability to develop other leaders and help them achieve success in their lives. He has also consistently produced some of the best results in Team Washington.

Rudy will be responsible for leading and serving our teams in Capitol Heights, Columbia, Greenbelt and New Carrollton.

Please join me in congratulating Rudy on his well deserved promotion.

~ Danny

SHAYLA

I just happened to walk into this new place to inquiry but really just curious as to whether they would serve something I could eat due to my medical restrictions. I just knew there wasn’t anything on the menu for me but I was moved to go inside this place, Jersey Mike’s in Capitol Heights. It was on September 3, 2019 around 2:30 PM. It was WAY pass my eating time. It took me a while to read the menu trying to figure out what I could possibly eat. Subconsciously, I knew that I could NOT have anything to eat from this sub shop. But, I walked in anyway. It just so happened that Ms. Shayla was the individual providing service at the time. She observed me taking a while but was being very patient. I finally approach the counter to order and Ms. Shayla kindly asked for my order. I first asked for a turkey wrap but then followed up with it having to be on gluten-free bread; while attempting to explain my medical restraints. Ms. Shayla didn’t frown or make any other facial expression that I normally receive from other locations. Instead she immediately took off her gloves to change into new ones. She expressed that she understood the impact of my diet restrictions and followed up with a few questions to ensure that my order was prepared appropriately. I hesitated, then back tracked on my order and asked about the Philly sub… Ms. Shayla was very, very patient and had insight and understanding of my predicament; she was so pleasantly professional as she walked me through what I could probably still enjoy on a Philly sub. I hadn’t had a Philly sub in over 5 years. Well, Ms. Shayla prepared the most delicious Philly sub and delivered it to me in hand with a very beautiful disposition. This Philly sub was the BEST! I did NOT have any medical reactions!!! Oh my, it was the most polite and awesome customer service experience I have had in a very long time when attempting to order something that I can eat. Ms. Shayla could teach a class on customer service and dealing with folks that have similar medical restrictions. She is a natural people-person! I was so impressed by her natural disposition and thoughtfulness in ensuring that I could get a meal that was agreeable with my diet. She was a very patient, caring, kind, and professional individual who was very knowledgeable about the products being used to prepare my sandwich and what products could be a dietary challenge for me. She knew what and how to delicately recommend without insult and/or making a person like me feel uncomfortable. She provided with kindness the dietary nutrients I needed at that particular time of day. Ms. Shayla made my first time experience at a Jersey Mike’s very welcoming! I highly recommend anyone with dietary restrictions but wanting to eat a sandwich, wrap or sub to visit this Capitol Heights location and ask for Shayla! I will visit again very soon!

JAMES O'NEAL

I don't leave feedback very often and when I do, it's usually an abysmal complaint. Today, I visited Jersey Mike's in Beltway Plaza mall in Greenbelt, MD to have lunch with a coworker. The store was very busy. There must have easily been a dozen people in front of me and some were ordering big orders. I noticed James was hustling. I watched this man make 8 sandwiches at a time. When he was moving that slicer on the cold cuts, he was operating in perfect unison that it was fascinating to watch as if it were an art form. I'm a mechanical engineer. I make industrial robots to try to accomplish what James was doing and I don't think I could have hit that precision, that speed, that smoothness any better myself. While he was making these sandwiches, he was also talking to customers in line getting the next orders. I multi-task but the way he was operating was just impressive. I haven't seen a work ethic like this in nearly 20 years. This is a man that has a bright future ahead of him. All I could think while eating my lunch today is how James makes the Jimmy John's commercial guy look slow. To say James was motivated would be an understatement. He is working in a fast food job, nothing glamorous, but he did his work with passion, he did it well, he was efficient, and he had that good old fashioned American grit. I walked out of that establishment with the highest respect for this man. I don't care what's on his resume, this is a man I can train for any position I need. He has endless opportunity at his finger tips and I don't think he knows it. As a customer, I could have told his manager, and he might get a simple kudo's but that simply isn't enough. I needed to reach out to the corporate office. Please sit down with him, find out what his future plans and goals are. Groom him for something great. If not, please (with his permission) send me his contacts and I'd like to mentor him. He has that American spirit that so many of us miss and deeply crave. The old adage of the land of opportunity can be felt from him. He is very rare. He was confused why I wanted to know his name today, but this feedback is exactly why. This man has a positive future ahead of him and I'd like to help him/your company get him to where his next stages in life will take him. From a company perspective, I think a little PR can do your establishment pretty good. Right now, you're just a tasty sub shop viewed as a big corporate chain. Feature James as the Mom and Pop store here as part of your community and watch revenue soar. I don't want to compare him to Jared for Subway but I do believe you have an icon and a rising star on your hands that words just simply can't explain. You have extremely rare talent on your hands. Nurture it, appreciate it, reward it, but most importantly, grow it.

THOMAS YEGO

Through my journey so far at Jersey Mike's, Thomas has been a main part of my development. He is the best example of the core values in one person. Where I was struggling in a core value, he helped me to better myself. For example, core value #9. Build open and honest relationships with communication, was a main struggle for me. I have learned to be friendly and be comfortable with the members of my team, even when the age gap gives me seniority, I have learned to understand that we all have similar interest. Thomas Yego is more than my coworker, he has become my "little brother". I will forever be thankful to him for the shared six months in the store we worked. I will miss him everyday.

CODY THORNTON

I'm so proud to be on the same team with Cody Thornton. He consistently produces great results. He is a hard worker, very focused, consistent, great trainer, great at communicating and holding himself and others accountable... and, most important, truly cares for others.

He holds many records for Team Washington... and is known across the country as a great part of the Jersey Mike's system. Every store and team that falls under his leadership gets better and better.

I'm grateful to have been blessed to see him continue to grow, not only as a great leader in our company, but more important, as a great person.

PETER ZEBALLOS

They made us as a customer feel comfortable and happy with our experience.

KYLEIGH FOX

Super Friendly

CODY THORNTON

Cody is by far the best boss i have had the pleasure to work for. He is the perfect example of a servant leader and will never ask an employee to do something that he wouldn't do himself. He is nice to his employees and knows how to motivate them to work effectively. He encourages all of us to do our best and exceed our own expectations. For that, I cannot thank him enough.

Submitted by: Anonymous

MARCUS AND HIS TEAM

From our first visit , the staff was wonderful and the product delish. Jersey Mike's is our new ""guilty pleasure!"" Always a treat. We eat out fairly often, and there's a lot of choice in the Vienna/Tysons area. It's not hard to find good food, but what sets the Vienna Jersey Mike's apart is the staff. We're ""regulars"" by now, so we know most of the staff by name. But even when we go in and there are new faces behind the counter, we're greeted warmly with a ""Welcome to Jersey Mike's!"" The staff who know us know our order. Will or Marcus will ask, just to confirm: Will that be a 3 and 7 today? They know we like Swiss on the 3 and to pick out the extra bread on 7. They're unfailingly pleasant and professional. I believe that Marcus manages the Vienna shop, and I think his positive attitude and smile set the tone there. As I mentioned, I can get good food at a lot of places, but it's the connection to the staff that ensures we'll be back. Marcus, Will, and the rest of the staff reflect very positively on the Jersey Mike's brand, and I wanted the leadership to know that. Congratulations! "

Submitted by: BJ & John

CRISTIAN CRUZ

Cristian is one of the best managers I ever worked with. He is very good at taking notes from employees and making everyone on the staff feel recognized and important. I also respect that he works just as hard as the staff and even will blend in as if he is only an employee; yet st the same time he will maintain the high respect of a general manager by everyone on the staff. I just wanted the rest of the world to know about this guy Christan. We all love and respect you big guy. We could use a lot more people like you.

Submitted by: Team Member Number 1256

JM Team Washington

A huge over due thank you to everyone that helped make the Rockville grand opening such a success. Dustin and Kyle for the countless hours spent with me, Sean and X for sticking with the crazy hours they pulled. (about 65 to 75 each) Debbie for the countless phone calls, emails, voicemails, and texts and never losing track of what step we were in every little thing we had going on. The amazing crew that I was so fortunate to find. Everyone else who came to rock when the Rockville crew was out of gas. And of course Danny for making it all possible! So blessed to have such an amazing family!

Submitted by: Austin Fiedler

KAYLANIE

I went inside the store and I was having a bad day and all she did the whole time I was there was made me laugh and smile.

Submitted by: Customer

JUSTE, GREG, BOBBY & JULIAN (GM - CRISTIAN CRUZ)

Just wanted to recognize the staff at the JM's Bowie location. Since the opening of the Bowie location my husband and I have visited on occasion, however, we now make it a point to visit at least once a week if not twice a week. The subs are great of course, but the employees are equally as great. Juste, Greg, Bobby & Julian are an exceptional young crew with a great work ethic who are always friendly, polite and well-mannered. They are attentive, energetic and a pleasure. Please let them know that they are appreciated and to keep up the great work. Continue to hire employees of this caliber, take care of those employees and your business will continue to thrive. Blessings!

Submitted by: Kim Robinson

Debbie LaFever

Debbie has worked magic. Seriously, she can accomplish anything. Any time I need help with something I know I'm never alone in pursuit of the solution. That's the greatest thing about Debbie: She is more passionate about serving others than being served. She treats our problems as her own and fights for solutions (She will also call you out if you are slacking on something). It is the perfect balance and I'm so glad to be on the same team as her. Thanks from all of us!

Submitted by: Graham