To set up 2 factor authentication, log into teamviewer.com, and then hit the dropdown arrow on your username in the top right, and then hit "edit profile". The Two factor authentication setup(ifits not set up) will be the 4th option down on the "general" tab. You will need an app like the "google authenticator".
To set up a Whitelist, open the teamviewer program, and make sure you are logged in with your account, and then go to extras>options. In options, go to the "security" tab, and hit the "configure" button next to "black and whitelist". This will open a popup box. Tic the "allow access only for the following partners" mark, and then the "add" button. "add contacts" should be selected, and then double click on your own account. That will "add" you to the whitelist. Hit "okay", and your whitelist is set up. You can add others, but do this at your own risk.
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Syscom AS
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  Original Message Original Message:
Sent: 05-03-2021 10:51 AM
From: Colin McRae
Subject: False positives with SEP and Teamviewer?
Yeah I've been annoyed by this issue for well over a month, maybe two months. I manage a lot of SES customers and most of them are seeing "attacks" on port 5938 almost every day (seen via IPS reports). So far Symantec has not acknowledged the issue in a separate post I had made a while ago, they're busy with other stuff I suppose. Judging by Teamviewer's general behavior over the years I've been using it, I don't think they have a very solid product design that's imperviious to compromise, so I would not be surprised to learn some day in the future that their product had been hacked or something, but having said that, there's currently no reason to think they're any real issue.
The problem lacks the regularity of a heartbeat, but happens often enough that I am very much confused by the pattern.
It's also not ok to just whitelist the exe file, that's lazy secops behavior and rules out real detections later. So on this one I would have to think Symantec needds to talk to TeamViewer and work this out, or just identify the false positive trigger and fix that if applicable.
Original Message:
Sent: 04-29-2021 01:59 PM
From: r m
Subject: False positives with SEP and Teamviewer?
I've got some machines with Teamviewer installed. I'm seeing a lot of outbound attacks in SEPM logs for network attack on some machines that have Teamviewer, and different versions of Teamviewer. It looks like Symantec is calling teamviewer_service.exe an outbound attack. I'm thinking it's some kind of heart beat/checkin thing that Teamviewer is doing, that machine reporting itself in with Teamviewer.
Is anyone seeing that? That is a false positive, correct? It's pretty consistent on machines with Teamviewer. I don't believe they all got compromised, and there are no other signs. My network attacks alerts started blowing up yesterday morning.
------------------------------
rmo
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------------------------------
Syscom AS
Original Message:
Sent: 05-03-2021 10:51 AM
From: Colin McRae
Subject: False positives with SEP and Teamviewer?
Yeah I've been annoyed by this issue for well over a month, maybe two months. I manage a lot of SES customers and most of them are seeing "attacks" on port 5938 almost every day (seen via IPS reports). So far Symantec has not acknowledged the issue in a separate post I had made a while ago, they're busy with other stuff I suppose. Judging by Teamviewer's general behavior over the years I've been using it, I don't think they have a very solid product design that's imperviious to compromise, so I would not be surprised to learn some day in the future that their product had been hacked or something, but having said that, there's currently no reason to think they're any real issue.
The problem lacks the regularity of a heartbeat, but happens often enough that I am very much confused by the pattern.
It's also not ok to just whitelist the exe file, that's lazy secops behavior and rules out real detections later. So on this one I would have to think Symantec needds to talk to TeamViewer and work this out, or just identify the false positive trigger and fix that if applicable.
Original Message:
Sent: 04-29-2021 01:59 PM
From: r m
Subject: False positives with SEP and Teamviewer?
I've got some machines with Teamviewer installed. I'm seeing a lot of outbound attacks in SEPM logs for network attack on some machines that have Teamviewer, and different versions of Teamviewer. It looks like Symantec is calling teamviewer_service.exe an outbound attack. I'm thinking it's some kind of heart beat/checkin thing that Teamviewer is doing, that machine reporting itself in with Teamviewer.
Is anyone seeing that? That is a false positive, correct? It's pretty consistent on machines with Teamviewer. I don't believe they all got compromised, and there are no other signs. My network attacks alerts started blowing up yesterday morning.
------------------------------
rmo
------------------------------
I have installed Teamviewer QS in our Citrix envoritment. I launch it, then i can see id and password. If i try to connect to Virtual Desktop through teamviewer from a local client, it try very fast and then close connection. I do not get any help in the event viewer on server/local client.
I was wondering if TeamViewer uses certificate pinning so I tried to decrypt it. I've set a simple decrypt rule to decrypt everything from one IP going to internet. But the rule doesn't seem to work for TeamViewer. All SSL sessions are decrypted but teamviewer-base isn't. I've also tried sharing file over it and I didn't see it in data log, also application didn't change to teamviewer-sharing. So I'm pretty sure TeamViewer didn't get decrypted while other SSL sessions did.
On a mac, if you want teamviewer uninstalled, go to the Teamviewer folder and uninstall. Newer versions (Like 8, and now 9) of TeamViewer have an uninstaller inside it's Application folder. Go to your Applications folder, find the TeamViewer folder, open it, you should find the TeamViewer app itself, and also an uninstaller there. Run the uninstaller. Do not just trash the folder because it has services installed elsewhere.
Domain name is registered to: Holger Felgner, Kuhnbergstr. 16, Goeppingen, Province: BW, Postal code 73037, Country: DE. Admin Phone: 49.7161606925. e-mail: hostmaster#teamviewer.com; US Corporate address is Teamviewer US LLC (Limited liability company) 3001 North Rocky Point Drive East, Suite 200, Tampa FL 33607. Contact in us 1-800-951-4573 for sales; 800-264-1437 for tech support. Fax #: 1-855-891-0177. There are some 0mail addresses on their website under contacts. Phone number from which scam against me originated was 323) 322-6719 (Los Angeles number) and speaker identified self as Michael Wilson. Second person I spoke with was identified as David Phillips (760-363-5750) (San Diego number) companies they use for fraudulent wire transfers were Bank of America and Western Union. Payees on charges were named Fernando Mancebo Ramirez and also Enrique Santiago, and payments were made through Western Union New York Address. Western union ignored notice that charges were fraudulent and cashed them anyway and pocked the service charges, all of which went through my checking account and caused my accounts to go into overdraft. ff782bc1db
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