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At Chick-fil-A, you will care for countless team members and help lead them to find their potential. Chick-fil-A leaders play an active role in having a positive influence on all who come in contact with Chick-fil-A. Guests and team members alike
Developing people is second only to serving Guests. We’re not just showing Team Members how to be better leaders but also how to be better people.
Leaders are here to S.E.R.V.E.
Leaders are here to S.E.R.V.E.
The SERVE Model reminds leaders to:
See the Future: Envision and communicate a compelling picture of a preferred future
Engage and Develop Others: Optimize teams by investing in their growth
Reinvent Continuously: Constantly seek new ways to get better
Value Results and Relationships: Balance the pursuit of measurable goals with the cultivation of meaningful connections
Embody a Leader’s HEART: Lead with integrity and develop leadership character
The second ‘E’ in SERVE was updated from Embody the Values to Embody a Leader’s Heart. The new framing better reflects the importance of self-development and understanding the impact character can have on others.
It also introduces the Heart framework which can help focus and guide a leader’s journey. Heart includes these five habits:
Hunger for wisdom
Expect the best
Accept responsibility
Respond with courage
Think others first
From team member to Trainer
From team member to Trainer
Demonstrates proficiency in all aspects of the team member role, consistently shows CORE 4 with team members and guests, has a positive, upbeat, teachable attitude, consistently reports to work on time and ready
Prerequisites
3 months of Chick-fil-A experience before applying
Cannot have more than 1 write up in the last 60 days
Must be 16 years or older
Must be available a minimum of 20 hours a week including Saturdays
Before Promotion
Fill out expression of interest for trainer
Complete “FOH Trainer Training” or "BOH Trainer Training" Pathway course, for Trainer
Pass the Trainer Eval with a 5 or higher
Write a one page document on why you want to be a leader
After promotion
Complete 4 week training
From Trainer to Team Leader
From Trainer to Team Leader
Leads the team with utmost Chick-fil-A knowledge and wisdom. Chooses to be kind above all and is real rather than right. Understands how to hold Chick-fil-A standards, no matter the situation. Understands that leadership at Gardens on Havana is a representation of the Operator and is considered an honor.
Prerequisites
6 Months of Chick-fil-A Experience before applying
Cannot have any write ups in the last 60 days
Must be 18 years or older
Must be available to lead at least 2-3 shifts a week including the Saturday rotation
Work Saturdays
Before Promotion
Fill an Expression of Interest
Complete “FOH Shift Leader Training” or "BOH Shift Leader Training" Pathway content
Pass Shift Leader Eval with a 5 or higher
After promotion
Complete 4 week training
From Team LEader to Assistant Director
From Team LEader to Assistant Director
Demonstrates ability to run shifts at the highest level, makes wise decisions when handling guest's complaints, takes initiative to solve problems, has an understanding of Inform/cash management, understands policies of the handbook and can effectively use disciplinary write ups.
Prerequisites
12-14 Months of Chick-fil-A Experience before applying
Cannot have any write ups in the last 90 days
Demonstrates ability to run shifts at the highest level, makes wise decisions when handling guest's complaints, takes initiative to solve problems, has an understanding of Inform/cash management, understands policies of the handbook and can effectively use disciplinary write ups
Before Promotion
Complete the Assistant Director Expression of Interest
Pass Assistant Director evaluation with a 4 or higher ( Evaluation will be reviewed in 1st interview )
Create a mock three month development plan proposal for an assigned area of the business using metrics, growth rates and any other pertinent resources including the Playbook, Systems Forms, and other leaders. Work out plan with a Director
First interview with two directors, then second interview with Operator or GM and be promoted by the director team.
After Promotion
Complete 2 week training ( With GM or Director of Leadership Development )
Complete Initial 90 Day project
From Assistant Director to Director
From Assistant Director to Director
Demonstrates a high level of integrity, shows follow-through with tasks given, can prove business results in area of responsibility, takes initiative to solve problems using systems, understanding of business metrics, ability to create positive change through others, shows a high level of commitment to team members, fellow leaders, and the business.
Prerequisites
Minimum 2 year Chick-fil-A experience
Track Record of Success in Assistant Director Role
Before Promotion
Completion of Director Expression of Interest
Interview with Operator / GM
Director Team Sign Off
Notes on the process:
When applying for a new role, the failure to meet expectations will result in the following timeline :
After failure of first attempt, there will be a 30 day (1 month) waiting period in which the individual will work on assigned items from the original evaluation
After failure of second attempt, there will be a 60 day (2 months) waiting period in which the individual will work on assigned items from the second evaluation
After failure of the third attempt there will be a 6 months waiting period in which the individual is deemed as in need of more time just performing at the current level in the restaurant. This is to take the pressure off of the individual and the leaders to allow healthy, natural growth to occur. During this time, the individual is encouraged to continue to grow his or herself but no additional effort will be made on behalf of the individual by the leaders for the reasons above.
Once the 6 month probationary period has ended, the individual will be allowed to restart an evaluation process in hopes that necessary growth has taken place.
If the individual has current write ups, they may be temporarily barred from submitting an expression of interest. Please see the Office Admin to receive information on any outstanding write ups. Allowed write ups are listed below:
Trainer can be achieved with one outstanding write up.
Shift Leader, Assistant Director and Director require that there be no outstanding write ups.
*Write ups remain "outstanding" for 2 months or 60 days from date of issuance.*
Fast Track Process:
If they have previous CFA experience or are hired specifically for a leadership role
The process will be fast tracked at least up until their previous leadership level.
Beyond their previous level will be determined based on their performance and character.
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