FREQUENTLY ASKED QUESTIONS

WHEN CAN I GET THE PDX KIT AFTER ORDER PLACEMENT?

IT WILL TAKE MORE OR LESS 4-5 BUSINESS DAYS.

IF THE KITS ARE AVAILABLE IN STOCK, YOU CAN RECEIVE IT IN 1-2 DAYS.

WE WILL DO OUR BEST TO DELIVER PDX KIT ON THE GIVEN ESTIMATE DELIVERY DATE. SOMETIMES WE WILL DELIVER IT BEFORE THE GIVEN ESTIMATE DELIVERY DATE AND SOMETIMES THERE MIGHT BE 2-3 DAYS DELAY SO WE CAN'T DELIVER PDX KIT ON THE GIVEN ESTIMATE DELIVERY DATE. IN SUCH CASES WE WILL NOTIFY YOU IN ADVANCE.

WE FOLLOW FIRST COME FIRST SERVE BASIS.

IS CASH ON DELIVERY AVAILABLE?

CASH ON DELIVERY IS NOT AVAILABLE

YOU NEED TO DEPOSIT/TRANSFER FULL AMOUNT.

FOR INTERNATIONAL MEDICAL DOCTORS (IMD), WE WILL ARRANGE TEAM-ACE STAFF TO GET PAYMENT DIRECTLY & FOR THAT SERVICE PHP 100 WILL BE CHARGED. IT IS OPTIONAL. ANOTHER PAYMENT METHOD - DIRECT BANK DEPOSIT/GCASH BANK TRANSFER.

FOR NATIONAL MEDICAL DOCTORS (NMD), PAYMENT METHOD IS BANK DEPOSIT/GCASH BANK TRANSFER ONLY. WE CAN ARRANGE TEAM-ACE STAFF TO GET PAYMENT DIRECTLY FOR THAT YOUR LOCATION MUST BE AROUND DMSF AND PHP 100 WILL BE CHARGED. IT IS OPTIONAL.

QUALITY OF PDX KIT GOOD?

YES, OUR PRIMARY MOTTO - QUALITY IS OUR PROMISE,

WE ARE AUTHORISED RETAILERS. IT IS A SIN PLAYING WITH LIFE OF PATIENTS BY USING DUPLICATE PRODUCTS AS THEY ARE NOT CALIBRATED ACCURATELY. IF YOU COME ACROSS ANY SHOPS OR PERSONS WHO SELLS DUPLICATE PDX KIT MEDICAL INSTRUMENTS REPORT THEM IMMEDIATELY TO THE CONCERNED OFFICIALS

TEAM ACE SELLS REPRINT BOOKS SO IT DOES NOT MEAN THEY SELL REPLICA/DUPLICATE PDX KITS.

DO YOU SHIP PDX KIT OUTSIDE DAVAO CITY?

YES WE DO ALL OVER PHILIPPINES.

WHAT IF THERE IS A FAULT IN A PDX KIT THAT I RECEIVED?

WE NEVER ENCOUNTERED ANY FAULTY COMPLAINTS OR REPLACEMENT REQUESTS FROM OUR BELOVED CUSTOMERS BUT IN CASE IF THERE IS ANY SUCH FAULT IN PDX KIT/PRODUCTS RECEIVED WILL BE REPLACED UPON REQUEST.

AFTER RECEIVING THE PDX KIT , WE STRONGLY SUGGEST YOU TO CHECK ITEMS ATLEAST 2 TIMES. WE WILL GIVE 2 DAYS TIME PERIOD FOR ESSENTIAL PDX KIT AND 7 DAYS TIME PERIOD FOR OTHER PRODUCTS AND IF YOU ENCOUNTERED ANY PROBLEMS WITHIN THAT TIME PERIOD THEN WE WILL REPLACE IT IMMEDIATELY, IT MAY TAKE 3-4 BUSINESS DAYS TO REPLACE THE PRODUCTS.

PRE ORDER STETHOSCOPE

SOME STANDARD AND SPECIAL EDITION STETHOSCOPES CAN BE PRE-ORDERED. BECAUSE OF THIS PANDEMIC WE REFRAIN FROM STOCKING UP STETHOSCOPES IN OUR WHARE HOUSE SO WE WILL BE ORDERING DIRECTLY FROM OUR UNITED STATES RETAILER. DELIVERY TIME PERIOD UPON PAYMENT WOULD BE AROUND 4-5 WEEKS.

SHIPPING/FREIGHT/DELIVERY FEE?

ALL SERVICE FEE IS INCLUDED IN THE PACKAGE/PRODUCT. ALL YOU NEED TO DO IS TO PLACE YOUR ORDER AND UPON PAYMENT, RECEIVE YOUR PACKAGE/PRODUCT IN THE GIVEN MEAN DELIVERY TIME PERIOD.