The Operations Officer supports the smooth, consistent, and compliant running of the organisation. Working closely with the Operations Manager, you’ll help carry out essential day-to-day operational tasks across governance, volunteer services, finance, compliance, and organisational coordination.

This role is ideal for someone who enjoys being at the centre of activity, keeping systems running, supporting teams, and helping turn plans into practical action. The Operations Officer plays a key part in ensuring volunteers and departments are equipped, informed, and aligned.

Volunteer Services

• Ensure Volunteer Services are following procedures, and ensuring data protection standards are met.

Finance

• Process and track expenses through the Accounting portal.

• Liaise with Fundraising to ensure income is documented and allocated correctly.

Organisational Coordination

• Escalate any welfare, safeguarding, or conflict issues to the relevant manager.

• Support day-to-day organisational administration across departments

• Help coordinate communications, updates, and procedural changes (e.g., SOPs, policy updates).

• Assist managers by providing information, documents, or operational guidance as directed.

• Help ensure organisational systems and processes are up to date and functioning effectively.

Governance & Compliance

• Help monitor safeguarding processes by collecting reports and ensuring procedures are followed.

• Support charity compliance tasks (Fundraising Regulator, health & safety).

• Ensure volunteer roles and activities stay within organisational policy and charity law boundaries.

Process Improvement & Systems

• Help the Operations Manager map workflows and identify inefficiencies across departments.

• Support the documentation and updating of Standard Operating Procedures (SOPs).

• Gather feedback from volunteers and teams to inform improvements.

• Help track and measure the impact of operational changes.

Fundraising & Relations Support

• Support communications with partners, donors, and community contacts when needed.

• Work with Relations and Fundraising to ensure consistent, professional communication, and records are kept up-to-date for communication with funders, donors, etc.

Support Services

• Assist the Services directorate by ensuring policies, safeguarding requirements, and procedures are followed in service delivery.

• Help monitor service processes for compliance and effectiveness.

• Provide support with service adjustments, advising department managers on implementations.

The Operations Officer is essential to keeping the organisation running smoothly behind the scenes. By supporting our systems, volunteers, and processes, you help ensure that every part of the organisation can focus on delivering our mission and safe, effective support.

Your impact includes:

1. Strengthening the volunteer experience

You help create a positive, well-supported journey for volunteers, making sure they feel informed, valued, and equipped. When volunteers are confident and supported, our services become stronger and more reliable.

2. Protecting the organisation through good governance and compliance

Your attention to detail helps us meet charity law, GDPR, safeguarding requirements, and funder expectations. This protects the organisation’s integrity and allows us to keep delivering essential services safely and legally.

3. Improving the quality of our services

By supporting policies, processes, and service operations, you help ensure people receive consistent, safe, and high-quality support. Small operational improvements can have a big ripple effect across everything we do.

4. Keeping the organisation connected and coordinated

Departments need help sharing information, applying policies, and staying aligned. You help keep everyone on the same page, reducing confusion and enabling faster, clearer decision-making.

5. Enabling the organisation to grow sustainably

Through process improvement and accurate record-keeping, you help build the foundations we need for future growth, supporting long-term stability, better planning, and stronger services.

In short:

The Operations Officer ensures the organisation is stable, compliant, connected, and able to deliver its mission.
Without strong operations, even the best services can’t function.
With you, they can.

So, you've decided you want to get started, huh? Awesome.

Generally, after onboarding, your role is self-led; however, you have the support of your manager for a smooth start and learning process. We encourage volunteers to take ownership of their role.