Breaking down Data Silos to Deliver on your Customer First Strategy
Thursday, October 6th, 11AM CET

Digital disruption is creating great upheaval in the financial services and it is organizations that can learn from this upheaval who will be the future leaders. One of the key areas of disruption is in customer experience as we see the growth of the FinTech sector providing new services, products and interfaces to take customer from more traditional process. Yet despite this evolution and the knowledge of the value held in data, many organizations continue to fragment into a silo culture which restricts the lessons that can be learnt and the relationships that can be built.

For financial institutions to remain competitive they must create a data ecosystem around their customers to break down the silos that create blockages and rethink how they harness customer data to improve user experience and product offerings. This is of course no easy task, and CDO’s, data managers & leaders in customer experience must overcome a plethora of challenges from data quality to company culture to succeed. Despite this, customers already have new expectations and organizations must deliver, so the only questions that remains is ‘are you ready?’

Key talking points:
· How to serve your customer?

· Collecting the data to underpin your customer’s journey

· Gaining insight into your different customer demographics and how to interact with them

· How to connect data silos to recognize customer patterns across the organization

· Ensuring the cultural shift in your organization to support customer experience

Meet our panel

Meet our Moderator

Dr. Martin Hebach
Solutions Architect - Informatica

Joined Informatica in 2014 as a Senior Solutions Architect. He supports customers and partner companies in the design of data management solutions such as analysis and reporting applications as well as data platforms in the course of digital transformation. Before joining Informatica, Dr. Hebach works in the areas of IT management, corporate architecture and consulting.

Mathias Kopietz
Chief Data Officer & Data Protection
Credit Suisse

Mathias is the Deputy CDO of Credit Suisse (Switzerland) Ltd. and the Head of Client Data Management for the Swiss platform. In that capacity he is the Data Owner for Client data and responsible for all applications, platform development and change programs of regulatory and strategic nature. Beyond that he is also providing client data intelligence and is a key contributor to the current Analytics efforts in the bank. Mathias holds a Master degree in Business Administration from HHL Graduate School of Management and University of Illinois. He has been working in strategy and management consulting for over ten years before joining Credit Suisse in 2011.

Juan Daniel Moreno
Transversal Data Architect

Pictet Group

Juan Daniel is a transversal Data Architect for the whole Data department of Pictet group. On his role he leads change programs involving different systems including Master Data Management, Core banking, Reporting and Risk systems, among others, setting new paradigms for data management and ensuring the correct Data Governance. Juan holds a Master’s degree on Business Administration from the ISG Paris School and a certificate from the MIT (Massachusetts Institute of Technology) for Digital transformation.

Mario Meir-Huber
Head of Data

UNIQA Insurance Group, Austria

Mario Meir-Huber is the Head of Data of Uniqa Insurance Group. In his role, Mario leads the group strategy on data together with a team of senior experts in this field. Next to his professional career, Mario is a frequent international speaker, writes articles about the topic and published several books and e-books on that.

Page updated

Google Sites

Report abuse