Problem
Wrong username or password entered
Caps Lock turned on
Old saved password in browser
How to Fix
Re-enter your username and password carefully
Turn off Caps Lock
Update saved passwords
Use Forgot Password if needed
Problem
Too many failed login attempts
Security system locked the account
How to Fix
Wait 30–60 minutes
Reset your password
Contact TaxSlayerPro support if still locked
Problem
Wrong or expired verification code
Phone time not synced
Network issues
How to Fix
Enter the latest code
Request a new code
Sync time on authentication app
Check mobile signal
Problem
Browser cache issues
Internet connection problems
Temporary website downtime
How to Fix
Refresh the page
Clear browser cache and cookies
Try another browser
Check your internet connection
Problem
Logged in for too long without activity
Security timeout
How to Fix
Log in again
Save work regularly
Avoid long inactivity
Problem
Outdated browser
Unsupported browser
How to Fix
Update your browser
Use modern browsers like Chrome, Edge, or Firefox
Problem
Poor internet connection
Browser compatibility problems
How to Fix
Switch to a stable network
Try a different mobile browser
Clear mobile browser cache
Use correct login details
Enable two-factor authentication
Keep browser updated
Avoid repeated failed login attempts
Bookmark the official login page
Usually due to typing errors or outdated saved passwords.
Multiple failed attempts may temporarily lock your account.
Request a new code or check your authentication app settings.
Yes, cache, cookies, or outdated browsers can block login.
Yes, most issues can be fixed by resetting your password or clearing cache.
Sometimes login issues happen due to temporary maintenance.
Yes, but ensure a stable internet connection and updated browser.
If login errors continue after trying all fixes.