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Frequent ASKED QUESTIONS
Frequent ASKED QUESTIONS
General Questions
General Questions
Got a question not listed here? Please contact our friendly customer service available 24/7 for your convenience.
How do i book a transfer/city tour?
How do i book a transfer/city tour?
You have two options for booking a transfer with us. Use our booking form on this website(Home)click the yellow book button or contact us by phone/whatsapp +673 7137859. Our team is available day and night via our hotline.
Do i need a credit card when booking a transfer?
Do i need a credit card when booking a transfer?
No, you pay the driver at the start of your trip. You then have the choice to pay in cash or by credit card.
How do i recognize my driver?
How do i recognize my driver?
If you’ve booked an airport transfer to collect you after your flight, your driver will be waiting for you in the arrivals hall with your name sign. If you are traveling to the airport, the driver will wait in your hotel reception. Or, you can make special arrangements when booking.
What happens if im not picked up?
What happens if im not picked up?
Our drivers are extremely reliable and punctual. If something occurs, or if you cannot find your driver, please contact us immediately. Our team will find a suitable solution for you as soon as possible.
Can i contact my driver before the start of my transfer?
Can i contact my driver before the start of my transfer?
Yes, you may. Details of the driver will be share to you via whatsapp or email once you confirmed your booking.
What happens if my flight is early or delayed?
What happens if my flight is early or delayed?
A waiting time of 30 minutes is included in the price, so you don’t have to worry if your flight is delayed. You will find more information about your collection in your confirmation email.
o Up to 30 minutes delay: your driver will be waiting for you.
o 30 minutes – 2 hours delay: we will arrange another driver to pick you up.
o 2 hours or more delay: call us so we can rebook your transfer.
What is the meet & greet service?
What is the meet & greet service?
Our Meet & Greet service means that if you provide your flight number when booking your airport taxi, it will allow us to track your flight and adjust your pick-up to your actual arrival time. Once your flight has landed, your driver will wait 30 minutes. This gives you plenty of time to go through security, collect your luggage and make your way to the pick-up location to meet your driver.
What is included in the price?
What is included in the price?
Our prices include all taxes, fees, gratuities and tolls. If you book an airport pick up, prices also include Meet & Greet as standard, meaning we track your flight and wait 30 minutes from the time your flight arrives. If you book a return taxi to the airport – or any other pick-up outside the airport – your driver will wait up to 15 minutes after the scheduled pick-up time.
how can i pay?
how can i pay?
You pay for your airport taxi when you complete your reservation online. This means that everything is confirmed and arranged in advance, so you don’t have to worry about unpleasant surprises or having cash with you when you arrive. We currently accept Visa, American Express and Mastercard, as well as most major debit cards and also cash (any currencies equivalent)
can i cancel my booking?
can i cancel my booking?
Yes. With most partners, your booking can always be cancelled free of charge up to 24 hours before the scheduled pick-up time.
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