Support Information: Tasks iOS App

1. Getting Started

• Downloading the App:

  • Visit the App Store on your iPhone.

  • Search for Tasks.

  • Tap “Get” to download and install the app.

• Launching the App:

  • Simply open the app after installation.

  • No sign-up or account creation is required.

2. Data Management

• Storage and Backup:

  • All your tasks and data are automatically backed up to the Firestore storage.

  • This ensures that your data is securely stored and accessible across your Apple devices.

• Restoring Data:

  • If you reinstall the app or get a new device, your tasks and data will automatically restore from Firebase when you log in with your registered account.

3. Troubleshooting

• App Crashes or Freezes:

  • Try restarting the app or your device.

  • Ensure you have the latest version of the app installed.

  • If the issue persists, contact our support team.

• Tasks Not Syncing (Between Devices):

  • Ensure you are logged into the same Apple ID on all devices.

  • Check that iCloud is enabled for the app in “Settings” > “[Your Name]” > “iCloud” > “Apps Using iCloud.”

• Notifications Not Appearing:

  • Check your device’s notification settings to ensure notifications are enabled for the app.

  • Make sure “Do Not Disturb” is not active on your device.

4. Contact Support

• Email Support:

  • Reach out to us at [alidinc.uk@outlook.com] for any queries or issues.

5. Feedback and Suggestions

• Submit Feedback:

  • We value your feedback! Go to “More” > “Support” to share your thoughts or suggestions for new features.

• Rate Us:

  • If you’re enjoying the app, please consider leaving a rating on the App Store by going to "More" > "Rate" to help others discover it.

6. Terms and Conditions for Payments

• All payments and subscriptions made through the app are processed via Apple’s In-App Purchase system.

• By making a purchase, you agree to abide by Apple’s terms for in-app transactions.

• You can review Apple’s standard terms for paid apps and subscriptions here: Apple Media Services Terms and Conditions

• Refunds, cancellations, and subscription management are handled directly through your Apple ID account settings.

7. Privacy Policy

Data Collection: Information We Collect:

• Authentication information when you sign in (email and password)

• We do not collect any personal information beyond authentication

• No analytics or usage statistics are collected

Data Usage: How We Use Your Data:

• To provide and maintain the Tasks app functionality

• To sync your data across devices

• To improve our services and user experience

• To send important notifications about your tasks

Data Protection: Security Measures:

• All data is encrypted during transmission

• Your data is stored securely on Firebase servers

• We never share your personal information with third parties

• You can request data deletion at any time