Privacy Policy

  Last updated: 21 Feb 2026

  Introduction

  TappTask ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our

  marketplace application that connects users with service providers.

  1. Information We Collect

  We collect information you provide directly to us, such as:

  - Personal Information: Name, email address, phone number, profile picture, and location

  - Account Information: Username, password, and account preferences

  - Profile Information: Bio, skills, experience, certifications, and portfolio items

  - Payment Information: Credit card details, billing addresses, and payment history (processed securely through third-party payment processors)

  - Communication Data: Messages, reviews, and ratings exchanged through our platform

  - Usage Information: How you interact with our services, search queries, and preferences

  2. Legal Basis and How We Use Your Information

  Under POPIA, we process your information based on the following lawful grounds:

  - Consent: For marketing communications and optional features

  - Contractual necessity: To provide our marketplace services and process transactions

  - Legitimate interests: For platform safety, fraud prevention, and service improvement

  - Legal compliance: To meet regulatory and tax obligations

  We use your information to:

  - Provide, maintain, and improve our services

  - Create and manage your account

  - Facilitate connections between users and service providers

  - Process payments and transactions

  - Send notifications about bookings, messages, and updates

  - Provide customer support

  - Ensure platform safety and prevent fraud

  - Analyze usage patterns to improve our services

  - Send marketing communications (only with your explicit consent)

  - Comply with legal and regulatory requirements

  3. Information Sharing

  We may share your information in the following circumstances:

  - With Service Providers: When you book a service, we share relevant information with the service provider

  - With Other Users: Your public profile information is visible to other platform users

  - Service Providers: We work with third-party companies to provide services like payment processing, analytics, and customer support

  - Legal Requirements: When required by law or to protect our rights and safety

  - Business Transfers: In case of merger, acquisition, or sale of assets

  We do not sell your personal information to third parties for marketing purposes.

  4. Data Security

  We implement appropriate technical and organizational measures to protect your information:

  - Encryption of sensitive data in transit and at rest

  - Secure payment processing through PCI-compliant providers

  - Regular security assessments and updates

  - Access controls and authentication measures

  - Employee training on data protection

  However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

  5. Your Rights and Choices

  Under POPIA (Protection of Personal Information Act) and other applicable laws, you have the right to:

  - Access your personal information and request confirmation of processing

  - Request correction or deletion of inaccurate or outdated information

  - Object to the processing of your personal information

  - Request restriction of processing in certain circumstances

  - Data portability - receive your data in a structured, commonly used format

  - Withdraw consent where processing is based on consent

  - Lodge a complaint with the Information Regulator of South Africa

  - Request details about third parties who have access to your information

  To exercise these rights, contact our Information Officer at support@slntld.com. We will respond within 30 days as required by POPIA.

  6. Data Retention

  We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legitimate business purposes or legal

  requirements even after account closure.

  7. Children's Privacy

  Our services are not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

  8. International Data Transfers

  As required by POPIA, if we transfer your personal information outside of South Africa, we ensure that adequate levels of protection are maintained through appropriate safeguards

  such as standard contractual clauses or adequacy decisions. You will be notified of any such transfers.

  9. Cookies and Tracking

  We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences in your browser settings.

  10. Third-Party Links

  Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

  11. Changes to This Policy

  We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email.

  12. Contact Us

  If you have questions about this Privacy Policy or our privacy practices, please contact us at:

  Email: support@slntld.com

  For data protection inquiries, you can contact our Information Officer at support@slntld.com

  ---

  Note: This privacy policy is designed to comply with POPIA (Protection of Personal Information Act), GDPR, CCPA, and other major privacy regulations. Our Information Officer ensures compliance with South African data protection laws.