TAP Air Portugal Name Change or Correction: Complete Guide
TAP Air Portugal Name Change or Correction: Complete Guide
TAP Air Portugal name correction assistance: 1-888-901-1920 for spelling errors, incomplete names, ticket corrections, and guidance before check-in or travel.
If you notice a spelling mistake, missing name, or incorrect passenger information on a TAP Air Portugal ticket, it is important to understand the difference between a name correction and a name change. TAP Air Portugal generally permits corrections when the passenger remains the same, but it does not allow an issued ticket to be transferred to another person.
This guide explains the TAP Air Portugal name correction policy, possible fees, how to request a correction, what happens after online check-in, and what passengers should do when their ticket was booked through a travel agency.
The most important point is that TAP Air Portugal distinguishes between correcting a passenger's name and changing the passenger.
A name correction addresses an error in the passenger's existing name, such as a spelling mistake, incomplete name, or similar data-entry problem. TAP's published conditions state that tickets are personal and non-transferable, meaning an issued ticket cannot simply be changed from one passenger to another.
According to TAP's current FAQ:
Incorrect, misspelled, or incomplete names can be corrected.
Name changes on already issued tickets are not permitted.
For tickets purchased directly from TAP, passengers should contact the TAP Contact Center for name corrections.
Tickets issued in Brazil or a European country can generally be corrected without a correction fee.
For tickets issued in the United States, Canada, or an African country, TAP lists a correction fee of EUR 30, GBP 30, USD 36, or CAD 47.
Tickets purchased through a travel agency should generally be handled through that agency.
Because individual booking circumstances can differ, passengers should verify the applicable rule for their ticket before making any payment or other booking change.
A name correction means fixing information that was entered incorrectly while keeping the same passenger.
Common examples include:
A typographical error in the first name
A spelling mistake in the last name
A missing part of the passenger's name
An incorrect order of names
A minor data-entry error
An incomplete passenger name
For example, if a passenger's passport says "Michael Anderson" but the ticket says "Micheal Anderson," the passenger is still the same person. The request is therefore a correction rather than a transfer of the ticket to somebody else.
TAP's conditions of carriage specifically address errors in the first name, surname, or passenger name and provide for correction procedures. The conditions also indicate that corrections can be handled differently when other airlines are included in the itinerary.
No. TAP Air Portugal states that it does not permit name changes on tickets that have already been issued.
This means you generally cannot purchase a ticket for one person and later replace that traveler with another person.
For example, if John Smith has an issued ticket but cannot travel and wants the ticket changed to David Smith, this is not treated as a simple spelling correction. It is a passenger-name change, and TAP does not permit that type of change on an issued ticket.
If the wrong passenger was entered during the original booking, the best approach is to contact TAP or the agency that issued the ticket as soon as possible and explain exactly what happened.
The process depends on where and how the ticket was purchased.
Before contacting TAP, compare the ticket with the passenger's passport or other required travel document.
Check:
First name
Middle name, if applicable
Last name
Name spelling
Order of names
Any missing information
Make sure you identify the exact difference. This makes it easier for the airline or travel agency to determine whether the request qualifies as a correction.
If you purchased the ticket directly from TAP, TAP says you can contact its Contact Center for name corrections.
If a travel agency issued the ticket, TAP advises passengers to contact the agency directly for information about correcting the name.
This distinction is important because the agency may need to process the ticket correction through its own reservation system.
Do not wait until you arrive at the airport if you already know that the ticket contains an error.
TAP's conditions of carriage indicate that a first-name, surname, or passenger-name error should be submitted for correction and state that, for bookings containing only TAP flights, the correction can be made free of charge up to check-in under those conditions.
However, TAP's current FAQ also provides market-specific correction fees, so passengers should confirm the applicable charge for their particular ticket and point of issuance.
When requesting a correction, have your booking information available.
You may need to provide:
Booking reference
Ticket number
Passenger's correct legal name
Incorrect name currently displayed
Passport or other travel-document information
Flight details
Contact information
If the correction relates to a legal name change or another unusual circumstance, additional documentation may be requested.
TAP's current FAQ lists different correction charges depending on the ticket's issuing market.
For tickets issued in Brazil or a European country, TAP states that no correction fee is charged. For tickets issued in the United States, Canada, or an African country, TAP lists the following charges:
EUR 30
GBP 30
USD 36
CAD 47
These amounts apply to the correction policy described in TAP's FAQ and may not represent every possible cost associated with an itinerary.
For example, an itinerary involving another airline may have additional rules or costs. TAP's conditions of carriage state that when other airlines are involved, the passenger may be responsible for correction costs and any applicable fare difference.
Therefore, passengers should not assume that every name correction will have the same price.
Extra care is required when the itinerary includes flights operated by airlines other than TAP Air Portugal.
TAP's conditions explain that correction procedures can differ for interline journeys. In such cases, passengers may be responsible for the costs associated with correcting the name and any applicable fare difference.
Before requesting a correction, check the operating carrier for each flight. A simple TAP-only itinerary may be handled differently from a multi-airline itinerary.
If another airline is involved, contact TAP or the ticket-issuing agency and ask specifically how the correction will affect the entire itinerary.
TAP's current FAQ says that once online check-in has been completed, passengers cannot make booking changes through the normal online process. They should contact the TAP Contact Center or a TAP branch or store for assistance. If the reservation was made through a travel agency, the agency should be contacted.
For this reason, it is better to review your passenger name before completing online check-in.
If you discover a problem after check-in, do not simply cancel the booking or purchase another ticket without first asking TAP or the issuing agency what options are available.
A completely different passenger name is generally not a correction.
For example:
Incorrect passenger: Robert Johnson
Requested passenger: James Williams
This represents a change of passenger rather than a spelling correction. TAP states that issued tickets are personal and non-transferable and that it does not permit name changes on already issued tickets.
In such a situation, the traveler should contact TAP or the ticket issuer to discuss the available options instead of trying to alter the passenger information as though it were a typo.
Legal name changes can require additional attention because the passenger's current legal name may differ from the name originally used when the ticket was purchased.
If your name has changed because of marriage, divorce, or another legal process, contact TAP or the agency that issued the ticket before traveling. Be prepared to provide documentation supporting the legal name change if requested.
Do not assume that a legal name change automatically means that the airline will treat the request exactly like a simple spelling correction.
Passengers who purchased tickets through a travel agency should normally contact the agency first.
TAP's FAQ specifically directs passengers with agency-issued tickets to contact their travel agency for information about corrections.
The agency can determine how the ticket was issued and whether it can process the correction directly. This can be particularly important when the booking contains multiple airlines, special services, or other restrictions.
The easiest way to avoid a name correction problem is to enter passenger information carefully when making the reservation.
Before purchasing your ticket:
Compare your name with your passport or required travel document.
Check the spelling of your first and last name.
Review middle names and other required passenger information.
Check the confirmation immediately after booking.
Correct any mistake as soon as you discover it.
Avoid completing online check-in until you have resolved an identified name problem.
If an agency issued the ticket, contact the agency rather than making assumptions about what can be changed.
Early action can make the correction process easier and reduce the risk of problems at check-in.
No. TAP states that name changes on already issued tickets are not permitted. A correction of an error is different from changing the passenger to another person.
Yes. TAP states that incorrect, misspelled, or incomplete names can be corrected. The process and applicable fee depend on the ticket and issuing market.
Not always. TAP states that tickets issued in Brazil or a European country have no correction fee, while tickets issued in the United States, Canada, or an African country are subject to the listed correction charge.
TAP directs passengers to its Contact Center for name corrections when the ticket was purchased directly from TAP. Agency-issued tickets should be handled through the agency.
Once online check-in has been completed, TAP says passengers should contact the Contact Center or a TAP branch or store for changes rather than using the normal online booking-change process.
Additional rules may apply. TAP's conditions state that passengers may be responsible for correction costs and fare differences when other airlines are involved.
TAP Air Portugal's name policy makes an important distinction between correcting an existing passenger's information and changing the passenger entirely. A spelling mistake, incomplete name, or similar error may be corrected, while transferring an issued ticket to another person is not permitted under TAP's published policy.
If you discover an error, compare the ticket with your travel document, identify the exact mistake, and contact the appropriate party promptly. Direct TAP bookings should be handled through TAP's Contact Center, while agency-issued tickets should generally be handled through the issuing agency. The applicable fee can depend on where the ticket was issued and whether other airlines are included in the itinerary.
Because airline policies and individual ticket conditions can change, always confirm the current requirements with TAP Air Portugal or your ticket issuer before making travel arrangements.