Content to include:

• Header ​(Policy Name, Effective Date, Department, etc.)​

• Purpose Statement​

• Policy Statement​

• Implementation Process/Procedures to follow​

• Definitions​

Formatting Considerations:

• • Format type​

    1. Primary ​

       • Narrative​

       • Outline ​

       • Playscript​

       • Flowchart​

    2. Secondary​

       • Question and answer​

       • Troubleshooting​

       • Matrix Table​

       • List​

  • Your audience ​

  • Page layout​

  • Design elements​

Make the policy easy to read

• Create visual appeal​

• Avoid visual clutter​

• Include visual aids​

• Balance white space​

• Rule of Three (Mixing three design elements into the document—no more than 7​)

• Chunking (Provide information in bits; avoid lengthy sentences or paragraphs​)

Language Considerations:

• Use clear, concise language​

• Avoid definitives (such as "always", "never", "permanent")​

• Stay consistent ​