Policies

Tangles Hair Salon Client Policies

1. Appointments: Booking, Cancellation, and No-Show Policy

To ensure all clients can be serviced efficiently, we strictly enforce the following policies.

 * Booking Requirement: A valid credit card is required to hold any reservation. For specialty services (e.g., color corrections, extensions) a non-refundable deposit of 50% may be required at the time of booking.

 * 24-Hour Cancellation Notice: We kindly request at least 24 hours' notice for any cancellation or reschedule. This gives us adequate time to offer the appointment to a client on our waiting list.

 * Late Cancellation Fee: Cancellations made with less than 24 hours' notice will be charged a fee equal to 50% of the scheduled service cost. 

* No-Show Policy: Clients who completely miss their appointment without any notification (No-Show) will be charged 100% of the scheduled service cost. Repeated No-Shows may result in the loss of future booking privileges.

2. Late Arrival Policy

We understand that traffic and unexpected delays can happen.

 * Grace Period: We offer a 15-minute grace period for all appointments.

 * Late Arrival: If you arrive more than 15 minutes late, we may not have enough time to complete your full service. You may be asked to reschedule, and your appointment will be treated as a Late Cancellation, incurring the 50% cancellation fee.

 * We will always do our best to accommodate you, but please understand we cannot compromise the service quality or the schedule of the client following you.

3. Service Adjustments and Refunds

* Product Returns: Retail products may be returned within 14 days of purchase for a full refund, provided they are unused and unopened. Products that have been lightly used or opened can be exchanged for another product of equal or lesser value. 

Your satisfaction is our top priority. We stand by the quality of our work at Tangles.

 * Service Guarantee: If you are not completely satisfied with your service, please contact us within 7 days of your original appointment. We will gladly invite you back for a complimentary adjustment (a "redo") with the original stylist or another stylist at the salon.

 * No Refunds: We do not offer refunds for services rendered. A complementary adjustment is the sole remedy offered for service dissatisfaction.

4. Salon Etiquette and Safety

 * Children and Guests: For safety and liability reasons, and to ensure a relaxing experience for all clients, children under the age of 12 who are not receiving a service must remain supervised by a non-service-receiving adult and cannot be left unattended in the waiting area or at the styling station. Unsupervised children may require us to reschedule your appointment.

 * Cell Phones: We ask that you keep cell phone conversations brief and use headphones for videos or music to maintain a peaceful environment for others.

 * Right to Refuse Service: Tangles reserves the right to refuse service to anyone who exhibits abusive behavior, uses abusive language toward staff, is under the influence of drugs or alcohol, or poses a health or safety risk.