Privacy Policy for Tamarin Lava Escapists

Last updated: [January, 28th 2025]

This Privacy Policy explains how Tamarin Lava Escapists ("we," "our," or "us") collects, uses, discloses, and protects your information when you use our game ("Service"). It also outlines your rights regarding your data, including how you can request its deletion.

By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect the following personal information when you interact with the Service:

• Account Details: Information such as your username, email address, and password (if account creation is required).

• Support Information: Data you provide when contacting our support team, such as your name, email, and details about the issue.

• Payment Information: If purchases are made, we may collect billing details (processed securely through third-party payment services).

Non-Personal Information

We automatically collect non-personal data to improve gameplay and ensure the Service runs smoothly:

• Device Information: Hardware type, operating system version, and unique device identifiers.

• Usage Data: Gameplay statistics, session duration, features used, in-game achievements, and interactions with other players.

• Technical Logs: Crash reports, error logs, and performance metrics to identify and fix technical issues.

2. How We Use Your Information

We use your information for the following purposes:

1. Game Operation: To provide, maintain, and improve the functionality of the Service.

2. Player Communication: To notify you about updates, events, promotions, or provide responses to inquiries.

3. Analytics: To analyze user behavior, gameplay trends, and improve the user experience.

4. Security: To ensure a safe environment by preventing fraud, hacking, or misuse of the Service.

5. Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. Data Sharing and Disclosure

We may share your data in specific situations:

• With Service Providers: Third-party companies that assist with analytics, cloud storage, payment processing, or marketing efforts.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

• Legal Obligations: When required by law, such as in response to court orders, subpoenas, or regulatory demands.

• With Your Consent: If you explicitly agree to share your data for specific purposes.

4. How You Can Manage and Delete Your Data

We respect your right to control your personal data. Here’s how you can delete or manage it:

Deleting Your Data

1. In-Game Settings: If the game offers an in-app option to delete your account or data, follow the steps provided.

2. Requesting Data Deletion: Contact us directly via our support channel at https://discord.gg/AFfk73kKyB to request the deletion of your personal information.

   • We may ask for verification to confirm your identity before processing the request.

3. Retention Requirements: Certain data may need to be retained to comply with legal obligations, enforce agreements, or resolve disputes.

Managing Your Data

• Updating Information: You can update or correct inaccuracies in your account details directly within the game or by contacting our support team.

• Opting Out: You can opt out of receiving promotional communications via settings or by contacting us.

5. Data Retention Policy

We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as:

• Maintaining your account and enabling gameplay.

• Complying with legal obligations or resolving disputes.

• Improving our Service through analytics or troubleshooting.

Non-personal data, such as gameplay statistics, may be retained indefinitely to enhance the Service.

6. Security of Your Data

We implement commercially reasonable measures to protect your personal information. This includes:

• Encrypting sensitive data during transmission.

• Regularly monitoring for security vulnerabilities and potential breaches.

• Restricting access to personal information to authorized personnel only.

While we strive to protect your data, no method of transmission or storage is entirely secure. You use the Service at your own risk.

7. Children’s Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us. We will take immediate steps to delete the information.

If parental consent is required in your country, we may request verification before collecting or processing a child’s data.

8. International Data Transfers

Your data may be stored and processed outside of your country of residence, including in locations where data protection laws may differ. By using the Service, you consent to the transfer of your data to these locations.

We ensure that appropriate safeguards are in place to protect your information during international transfers.

9. Links to Third-Party Sites

Our game may contain links to external websites or services that are not operated by us. Clicking on third-party links will redirect you to their platforms. We encourage you to review their privacy policies, as we are not responsible for their practices or content.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or Service updates.

• Changes will be posted on this page with a revised "Last updated" date.

• We may notify you of significant changes via email or an in-game notification.

We recommend reviewing this Privacy Policy regularly to stay informed.

11. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your data, contact us through the following channels:

• Discord Support: https://discord.gg/AFfk73kKyB