Privacy Policy

TalkVibe Privacy Policy

Effective Date: 15 September 2026
Last Updated: 21 September 2026

TalkVibe is a matrimonial communication application operated by Nexara Tech. This Privacy Policy explains how information is collected, used, processed, stored, and shared when you use TalkVibe.

By using TalkVibe, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on the features you use, TalkVibe may process:

Account Information

• Name and display name

• Email address

• Phone number

• Firebase user ID

• Authentication provider

• Account role

• Account creation information

• Language preferences

• Privacy and Terms acceptance information

Profile Information

• Profile photo

• Bio

• Online/offline and availability status

• Last-seen and presence information

• Favorites and blocked-user information

Messages and User Content

• Text messages

• Photos shared in chats

• Message timestamps

• Reactions and replies

• Message delivery/read status

• Support messages and optional support screenshots/images

Audio and Video Calls
TalkVibe uses ZEGOCLOUD to provide real-time audio and video calling. Information required to establish and operate calls may include user identifiers, display names, call/room identifiers, signaling/session information, microphone audio, camera video during video calls, and technical network/device information processed by the calling service.

TalkVibe also stores call-related metadata such as participants, call type, status, timestamps, duration and billing information.

We do not state that calls are recorded. Users should not assume that communications are end-to-end encrypted unless explicitly stated by the relevant service.

2. Authentication

TalkVibe supports authentication using:

• Email and password

• Google Sign-In

• Phone number/OTP

Authentication is provided through Firebase Authentication and related Google services.

3. Permissions

TalkVibe may request access to:

• Camera — video calls and taking profile/support/chat photos.

• Microphone — audio and video calls.

• Notifications — messages, calls and important account notifications.

• Network/Internet access — online services, messaging, calling, payments and content.

• Photo selection — selecting images using the device/platform image picker.

Permissions may be denied or changed through device settings, although some features may then not function.

4. How We Use Information

Information may be used to:

• Create and manage accounts

• Authenticate users

• Display profiles

• Provide messaging

• Provide audio/video calling

• Maintain online/offline presence

• Send notifications

• Operate favorites and blocking

• Process virtual points and call billing

• Verify Google Play purchases

• Process eligible admin withdrawal requests

• Provide support

• Review applications to become an Admin

• Protect users and prevent misuse

• Maintain app security and functionality

• Comply with applicable legal obligations

5. Firebase and Google Services

TalkVibe uses Google/Firebase services including, as applicable:

• Firebase Authentication

• Cloud Firestore

• Firebase Realtime Database

• Firebase Storage

• Firebase Cloud Messaging

• Cloud Functions for Firebase

• Google Sign-In

• Google Play Billing

• Google Mobile Ads

• Google Cloud services used by TalkVibe's backend

These providers may process technical and service-related information according to their own applicable policies.

6. Advertising

TalkVibe contains Google Mobile Ads functionality, including advertising/rewarded-ad functionality.

The Google Mobile Ads SDK may process advertising/device information, including information associated with the Android advertising identifier where available, for advertising, delivery, measurement and related purposes.

Advertising preferences can also be managed through applicable Google/device settings.

7. Purchases, Points and Payments

TalkVibe uses Google Play Billing for supported digital point purchases.

TalkVibe does not directly collect your card number, CVV or card expiry information for Google Play purchases.

Purchase-related information may include product identifiers, purchase tokens, order/purchase identifiers, price, currency and transaction information required to verify and manage purchases.

TalkVibe also maintains records related to points, call charges, credits, bonuses and other supported virtual-currency activity.

8. Admin Withdrawals

Eligible Admin users may submit withdrawal information including:

• Account holder/person name

• Bank name

• Bank account number

• IFSC code

• Requested points/amount

• Related transaction and request information

This information is used to review and process withdrawal requests and associated financial records.

9. Messages and Photos

Users may send text and photo content to other permitted users.

Messaging information may be stored through Firebase services. Message or sender information may also be processed for delivery of notifications.

Deleting or clearing content inside the app may not always immediately remove every underlying technical record, backup, transaction record or uploaded media object.

10. Notifications

TalkVibe uses Firebase Cloud Messaging to provide chat, call and service notifications.

Notification processing may involve an FCM registration token and relevant notification information such as sender/caller information and message/call metadata.

11. Support and Feedback

Users can access TalkVibe's Help & Support features to submit support tickets.

A support request may contain:

• Account ID

• Email address

• Subject

• Description

• Optional screenshot/photo

• Ticket status

• Developer response

Support information is used to investigate and respond to user requests.

12. Blocking and User Safety

TalkVibe provides blocking/unblocking functionality designed to restrict communication between blocked users.

Users may also contact TalkVibe through in-app Help & Support or the support contact below regarding safety, abuse or other concerns.

13. Third-Party Services

TalkVibe relies on third-party providers including:

Google/Firebase — authentication, databases, storage, notifications, purchases, advertising and backend infrastructure.

ZEGOCLOUD — real-time audio/video calls and signaling.

Information required to provide these functions may be processed by these providers according to their applicable policies.

14. Data Retention

Information is retained for as long as reasonably necessary to provide TalkVibe, maintain security and records, resolve disputes, satisfy legitimate operational needs and comply with applicable legal requirements.

Different types of information may have different retention requirements. Certain financial, transaction, fraud-prevention, safety or legal records may need to be retained even after a deletion request where permitted or required by law.

15. Account and Data Deletion

Users may request account/data deletion by contacting:

nexaratech.help@gmail.com

Please use the subject:

TalkVibe Account Deletion Request

Include sufficient account information, such as the email address or phone number associated with your TalkVibe account, so that ownership can be verified.

Where applicable, information will be deleted or anonymized subject to legitimate security, financial, fraud-prevention and legal retention requirements.

A dedicated TalkVibe web account-deletion request resource may also be provided for Google Play users.

16. Security

TalkVibe uses access controls and server-side authorization mechanisms intended to protect private account information and restrict access to data.

However, no internet-based service can guarantee absolute security.

17. Adult Service and Children

TalkVibe is intended for adults and is not intended for children.

Child sexual abuse and exploitation and child sexual abuse material are strictly prohibited. Please review the separate TalkVibe Child Safety Standards page for additional information.

18. Changes to This Policy

This Privacy Policy may be updated when TalkVibe features, practices, service providers or legal requirements change.

The latest version will be made available through this website and/or the application.

19. Contact Us

For privacy, support, account deletion or safety questions:

Developer: Nexara Tech
Application: TalkVibe
Email: nexaratech.help@gmail.com