support policy
TalkSync Support Policy
At TalkSync, we strive to provide excellent support to our users. This Support Policy outlines the terms and conditions for receiving support for the TalkSync application.
Support Channels
You can reach our support team through the following channels:
Email: support@talksync.com
In-App Help Desk: Accessible through the TalkSync application
Support Availability
Our support team is available during regular business hours, Monday through Friday, excluding public holidays. We make every effort to respond to inquiries and provide assistance promptly.
Types of Support
We offer support for the following types of issues:
Technical issues related to the TalkSync application.
Questions about features and functionality.
Assistance with account-related issues.
Scope of Support
Our support team will assist you with issues directly related to the TalkSync application. However, support does not cover the following:
General device troubleshooting or issues unrelated to TalkSync.
Training on how to use the application beyond basic functionality.
Issues arising from modifications or customization of the application by the user.
Support Process
When contacting support, please provide the following information:
Your name and contact information.
A detailed description of the issue you are experiencing.
Any relevant screenshots or error messages.
Response Time
We aim to respond to support inquiries within 24-48 hours of receipt. However, response times may vary depending on the volume of inquiries received.
Feedback
We welcome feedback from our users to help improve the TalkSync application and our support services. If you have any suggestions or comments, please feel free to share them with us.
Contact
If you require support or have any questions about our Support Policy, please contact us at support@yildizcoyazilim.net
By using TalkSync, you acknowledge that you have read, understood, and agree to be bound by the terms of this Support Policy.
Last updated: [March 31, 2024]