Air China is the flag carrier of China. They are a member of the Star Alliance. The airline’s primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China.
The company responds to most customer complaints in a satisfactory manner.
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
This is Air China’s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air China agent. This phone number is Air China’s Best Phone Number +1 (800)-370–8748 because 6,126 customers like you used this contact information over the last 18 months and gave us feedback.
Common problems addressed by the customer care unit that answers calls to +1 (800)-370–8748 include Making a booking, Changing a flight, Canceling a flight, Flight delays, Baggage problems, and other customer service issues. Rather than trying to call Air China first, consider describing your issue first; from that, we may be able to recommend an optimal way to contact them via phone.
In total, Air China has 1 phone number. It’s not always clear what is the best way to talk to Air China representatives, so we started compiling this information built from suggestions from the customer community.
While +1 (800)-370–8748 is Air China’s best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell them about your issue and let us try to find the best way to contact them or find help for that particular issue.
Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact Air China please let us know so we can share it with other customers. And you can click here if you want to compare all the contact information we’ve gathered for Air China.