Talash – Lost & Found: Privacy Policy
Last updated: October 4, 2026
Talash – Lost & Found (“Talash”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and how you can delete it when you use the Talash – Lost & Found mobile application (the “App”).
1. Information We Collect
When you use Talash, we collect or receive the following information:
• Account information: your name, email address, phone number, and password (passwords are handled by our authentication provider and are not visible to us).
• Report information: the title, description, category, city or area, optional reward amount, and optional verification question that you enter when you create a lost or found report.
• Contact number: the WhatsApp number you enter on a report so that other users can contact you about the item.
• Photos: images you choose to upload for a report.
• Claims: when you claim an item, the answer you give to the verification question and the contact number you enter.
• Complaints: when you report a post as inappropriate, the reason you select and the post concerned.
• Technical information, such as IP address and basic device and log data, that our service providers process in order to operate and secure the App.
2. Camera and Photos
Talash may ask for access to your camera when you choose to take a photo for a report. It may also ask for access to photos on your device when you choose an image to upload.
We only use images that you choose to provide through these features.
3. Location
Talash may ask for approximate or precise location permission so that the map can show your position. Your device location is used on your device for this purpose and is not uploaded to or stored on our servers.
The map shows tiles loaded from OpenStreetMap servers. As with any web request, these servers may receive your IP address and the map area being viewed. You can manage or withdraw location permission at any time in your device settings.
4. How We Use Information
We use information to:
• Create and manage your account and keep it secure.
• Let you create, edit, and delete lost and found reports.
• Show reports to other users and let interested users contact you through WhatsApp.
• Process claims and complaints and review content that may break our rules.
• Store and display the photos you upload.
• Maintain, troubleshoot, and improve the App, and respond to support requests.
We do not use your information for advertising, and the App does not contain advertising or analytics tools.
5. Who Can See Your Information
• Visible to everyone using the App: the title, description, category, photo, and general area of your reports.
• Visible only to logged-in users: the WhatsApp number you add to a report.
• Visible only to you, the owner of the report concerned, and our administrators: the claims you submit, including your answer and contact number.
• Not shown to other users: your email address and account details.
When you contact another user through WhatsApp, your conversation is handled by WhatsApp under its own terms and privacy policy.
We do not sell your personal information and we do not share it with advertisers. We may disclose information if required by law or to protect the safety of users and the service.
6. Service Providers and Data Storage
Talash uses Supabase as a backend service for authentication, database, file storage, and server functions. Your information is stored with Supabase and may be processed on servers located outside your country.
The App also loads map tiles from OpenStreetMap, as described in Section 3.
7. User Content and Moderation
Reports and photos are provided by users. You can report a post as inappropriate from the post’s menu. Our administrators may review reports, remove content, or block accounts that post spam, fake, offensive, or unlawful content.
8. Data Retention and Deletion
We keep your information while your account is active. You can delete your account at any time inside the App: Profile > Delete Account. This permanently deletes your account, your lost and found reports, the photos you uploaded, the WhatsApp number you added to reports, and the claims you submitted.
If you cannot access the App, you can request deletion using the form on our Account Deletion page, or by emailing us at the address in Section 13. We verify the request and complete deletion within 30 days. After deletion is completed, we do not keep this data, except where we are required to by law.
9. Security
We use encrypted connections (HTTPS) and database access controls so that users can only access the data they are allowed to see. No method of storage or transmission over the internet is completely secure, so we cannot guarantee absolute security.
10. Children’s Privacy Talash is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has provided us with personal information, contact us and we will delete it.
11. Your Choices and Rights
• Edit or delete your reports from My Reports inside the App.
• Delete your account and data from Profile > Delete Account.
• Turn off camera, photo, or location permission in your device settings.
• Contact us to ask questions about your information or to request its deletion.
12. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed. Continued use of the App after an update means you accept the updated policy.
13. Contact Us
Talash – Lost & Found
Email: usefulinformation655@gmail.com