Terms and Conditions

1. SLOT STATUS

Our slots are updated in real-time. If and when the slot status is smaller than the number you wish to reserve it is best to contact us. Slots may be adjusted depending on the trip and confirmed participants.

2. PAYMENT

Participants who have registered are required to pay the 50% down payment or the full payment to confirm their reservation. We allot 2 BANKING DAYS for this.

For international hikes, all payments should be settled 30 days before the hike date.

3. REMAINING BALANCE

The remaining balance will be paid 3 days before the travel date. No payment of balance or response from our messages means the slot/s is forfeited.

4. FORFEITURE OF SLOT / REGISTRATION

Participants who do not pay the required down payment during the prescribed time frame will have their slots forfeited. We will be sending a follow up letter days before the deadline for reminders. Should the participant fail to respond, slots will automatically be forfeited.

5. CANCELLATION

Cancellation should be done via clicking CHAT WITH US in our mobile app or by sending us a message in our Facebook or Instagram. Cancellation via text message or via phone will not be acknowledged and honoured.

Domestic Trips

a. Reservation Fee is "Non Refundable but Transferable" in new participants in case of participant backing out.

b. If cancelled ten (10) working days or less before the schedule of a trip:

No refunds will be issued. Participants however can transfer his/her slot and payment to his/her proxy provided the proxy is not yet on the list of approved participants of the same trip.

c. Cancellation within 3 days before the event, the slot is considered to be taken and pax need to pay 100% of the stated budget.

International Trips

Only fees that can be cancelled shall be returned.

6. TRANSFER OR RE-SCHEDULE

a.) Transferring of payment to another participant of the same climb and date is not allowed.

b.) Transferring of slot/payment to another trip or in the same trip destination is allowed if we are informed 11 working days before the climb date. Under these circumstances, a minimum amount of P500 will be charged for the transfer.

c.) Re-scheduling or transferring is only allowed once.

d.) All payments are non-transferable to another trip 10 working days before the climb date.

e.) Participant however can transfer his/her slot and payment to his/her proxy.

7. REFUNDS

a.) Payments are refunded in full if the climb/event is cancelled by TAKEFIVE OUTDOORS due to weather and any other circumstances beyond our control.

*Cancellation may be done days/one day before the climb date. For this, participants have the option to transfer payment to another trip, transfer payment to the re-scheduled trip or to ask for a full refund.

*When trip is ongoing and cancelled on the day, TAKEFIVE OUTDOORS will issue a refund with deductions of fees for suppliers who have already been paid.

b.) TAKEFIVE OUTDOORS shall not issue a refund when a participant does not make it on the climb date and decides on the last minute not to join.

c.) TAKEFIVE OUTDOORS shall not issue a refund when a participant does not make it on time; does not make it on the trip.

d.) TAKEFIVE OUTDOORS has the right to reschedule the climb if number of guest falls below the required minimum number of participants. Payments made can be transferred or refunded.

8. WAIVER

Waiver Policy

TAKEFIVE OUTDOORS requires its participants to understand and sign upon registration a waiver. This is can be seen on all pages for every mountain destination.