TaaskRunner — Legal & Policies 

# TaaskRunner — Legal Policies

**Effective Date:** 14 October 2026  

**Last Updated:** 14 October 2026

TaaskRunner is an online platform that connects customers who need services with independent service partners. These policies explain how the platform operates and how user information is handled.

**Operated by:** Secure Shell Code Lab 

**Business Address:** Near Ibrahimpur Railway Station, Vijayapura, 586109 

**Support Email:** secureshellcodelab@gmail.com 

**Grievance Officer:** Nazeer Ahmed 

**Grievance Email:** taaskrunner@gmail.com / info@taaskrunner.com

## 1. Privacy Policy

### Information We Collect

TaaskRunner may collect information necessary to operate the platform, including your name, mobile number, account details, profile information, service requests, task schedules, service addresses, location information when required for a task, payment transaction references, support communications, and technical or diagnostic information.

Service partners may also need to provide identity verification documents, professional qualifications, bank or payout details, and other information required for verification and service delivery.

### How We Use Information

We use information to create and manage accounts, arrange services, assign tasks, communicate with customers and partners, process payments, verify service partners, prevent fraud, provide customer support, improve platform security, and comply with applicable legal obligations.

### Sharing of Information

Relevant information may be shared with assigned service partners, customers where necessary for a booking, payment providers such as Paytm, technical service providers, and government or law-enforcement authorities when legally required.

We do not sell personal information as a business practice. Information is shared only as necessary for the purposes described in this policy or as otherwise permitted or required by law.

### Location and Permissions

Location information is used only when necessary for a requested feature, such as providing or coordinating a service. You can manage device permissions through your phone settings. Disabling a required permission may affect certain features.

### Data Security and Retention

We use reasonable security measures to protect information. Information is retained only for as long as necessary for the purposes described above, subject to applicable legal, tax, accounting, dispute-resolution and record-retention requirements.

### Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, withdraw consent where applicable, or raise a privacy complaint by contacting [Privacy Email].

### Account Deletion

You can request deletion of your TaaskRunner account through the account-deletion option in the app, where available, or by emailing [Account Deletion Email] with the registered mobile number and a request to delete your account.

We may retain information that must be preserved under applicable law or is necessary to resolve disputes, prevent fraud, or meet legitimate legal obligations. Where applicable, we will explain any retention that prevents immediate deletion.

### Children's Privacy

TaaskRunner is intended for adults who can legally enter into service transactions. Do not create an account or submit personal information if you are not eligible to use the service under applicable law.

## 2. Terms and Conditions

By using TaaskRunner, you agree to these terms and applicable laws.

### Platform Services

TaaskRunner provides a technology platform for requesting, scheduling, coordinating and managing services. Unless expressly stated otherwise, service partners are independent providers responsible for delivering the services they accept.

### Customer Responsibilities

Customers must provide accurate information, a valid service address, appropriate scheduling details and a safe environment for service delivery. Customers must not misuse the platform, submit fraudulent requests, harass users or partners, or use the platform for unlawful activities.

### Service Partner Responsibilities

Service partners must provide accurate profile and verification information, maintain required qualifications where applicable, act professionally, protect customer information, follow applicable laws and perform accepted tasks as agreed.

### Bookings and Availability

A task request is not necessarily confirmed until the platform displays the applicable confirmation or assignment status. Availability, pricing, schedules and service scope may vary by task and location.

### Payments

Applicable charges will be shown during booking or before payment. Payments may be processed through third-party payment providers, including Paytm. Payment processing is subject to the provider's applicable terms and security procedures.

### Cancellations, Refunds and Liability

Cancellations, refunds, failed payments and disputes are handled under the Cancellation & Refund Policy below. Nothing in these terms excludes consumer rights or liabilities that cannot legally be excluded.

### Suspension and Termination

TaaskRunner may restrict or suspend access for fraud, abuse, safety concerns, policy violations or legal requirements, subject to applicable law.

## 3. Cancellation and Refund Policy

### Customer Cancellations

Customers may request cancellation through the app or customer support. Any cancellation fee, applicable refund or restriction will depend on the task status, the time of cancellation, the displayed booking conditions and applicable law.

### Partner Cancellations

If a service partner cannot fulfil an accepted task, TaaskRunner may help arrange reassignment, cancellation or an applicable refund.

### Refund Eligibility

Refunds may be considered for duplicate payments, failed transactions where money was debited, cancelled tasks eligible for refunds, or services not delivered as agreed. Refunds are subject to verification and applicable law.

### Refund Processing

Approved refunds will be initiated through the applicable payment channel. The time taken for the amount to appear in the customer's account depends on the payment provider and bank.

### How to Request Help

Email [Support Email] with your task ID, payment reference, registered mobile number and a brief description of the issue. Do not email passwords, OTPs or full card details.

## 4. Payments and Service Partner Policy

Payments are processed using the payment method presented during checkout. Third-party providers may process transaction information under their own applicable privacy and security policies.

Service partner verification does not constitute a guarantee of every partner's conduct, qualifications or performance. Customers should report safety concerns, misconduct, suspected fraud or service disputes promptly through [Support Email].

Partner earnings, platform fees, deductions, payout schedules, verification requirements and any applicable taxes will be communicated through the relevant partner terms or platform disclosures.

## 5. Contact and Grievance Redressal

For account assistance, service complaints, refunds, privacy requests or grievances, contact:

**Platform:** TaaskRunner  

**Email:** secureshellcodelab@gmail.com 

**Grievance Officer:** Nazeer Ahmed, Founder 

**Grievance Email:** taaskrunner@gmail.com, info@taaskrunner.com  

**Postal Address:** Near Ibrahimpur Railway Station, Vijayapura, 586109

Please include your task ID or transaction reference where relevant. We will acknowledge and address grievances within the time required by applicable law.

**Governing Law:** These policies are governed by the laws of India, subject to applicable consumer rights and dispute-resolution requirements.

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*This policy page should be read together with any additional terms presented during booking or partner registration. TaaskRunner may update these policies when its services, legal obligations or operational practices change. Material changes will be communicated where required by law.*