Member Services | Blue Cross Blue Shield

National Information Center

Mondays and Fridays, from 8:30 a.m. till 8 p.m. Eastern Time (excluding holidays)

Contact our National Information Center for information about the benefits you receive and your options, FEP incentive programs, our dental and vision plans that supplement your insurance and to speak to the MyBlue Contact Center or for assistance via our online services.

If you're deaf or hard to hear or have an impairment in speech contact 711 for TTY relay service. If you require other assistance with language or help with translation, contact the customer support line which is the BCBS local BCBS company.

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Step 1. Look up information on new members.

After registering* after enrolling*, you will be eligible to start receiving these products:

Thank You Letter The letter you receive will arrive shortly after you've signed up, as proof that you're registered. Place it into your pocket until you get the benefits information that we'll email you.

Member ID card Member ID Card HTML0 The ID card for the member will be delivered to your address soon after the acceptance of the application. This ID card should have your member's number, details regarding your plan, copays , and the best method to contact us. Keep it close at hand and give it to your physician or pharmacist in order to make modifications to their records.

Policies Kit The policy kit is sent via email or postal mail depending on the method you chose at the time you joined. It will give a brief overview of the advantages of the plan to help you comprehend the benefits.

Step 2 Step 2: Turn on your coverage

Pay your first installment benefits won't be activated until after you've made one of your first premium payment. After you've made your payment the premium, you may begin to benefit from your insurance plan from the day the plan starts to take effect (the date on your membership identification card). Learn more about the many methods of paying.

Make an account online after you have received your ID card from the member you can join BAM, Blue Access to Member the SM(BAM)the secure site that lets you gain access to the details of your claim as well as details regarding insurance coverage, make an appointment for a replacement card, find an authorized doctor in the network you have, as well as more. You can access BAM traveling with our BCBSIL mobile application. Get BCBSIL App from the Apple Store or Google Play. Download BCBSIL Application from either the Apple App Store or Google Play or simply texting the word BCBSILAPP to 33633.

Step 3: Use your benefits

Select a physician that is part of the insurance company's network. company. The insurance plan you're on includes an insurance provider network. It is which is a collection of doctors, hospitals and other service providers that we have signed agreements with to provide medical services. If you decide to visit the clinic that is not covered by the insurance company, the price is higher. Find out if your doctor is in the network, or to find a new one, check out our site Provider Locator(r).

Choose a primary care physician (PCP) A PCP serves as the principal doctor. If you're on an HMO plan, you will need select a PCP. PCPs are typically general practice and internal medicine physicians who are family-practice physicians. But they don't need to be. Women are able to choose their doctor of choice, and an pediatrician may serve as your kid's main doctor. If you'd like to pick an in-network PCP , make your use of the provider Locator.

What are the best places to seek medical attention? If you have insurance coverage for health care there are a myriad of options to seek medical attention. The doctor's office is typically the best location to seek non-urgent treatment for problems like colds, flu or sore throats, as well for minor injuries. You can also think about a walk-in medical clinic or urgent care clinic near your residence. Make sure to keep the ER for emergency situations only.