Best Outsourcing Customer Support for UPCET Coaching Center Admissions:

How Syrow’s Tele Calling & AI Support Can Help Boost Admissions for Educational Institutes

There is a high level of competition involved in the admission procedures of various entrance exams conducted for various educational institutions in India. Uttar Pradesh Combined Entrance Test (UPCET) is one such entrance test where thousands of students and their parents search for the best institute, counselling support, and admission guidance.

However, the admission support and handling of the huge volume of admission inquiries, calls, emails, chats, and follow-ups during the UPCET admission season is a challenge faced by many educational institutions during the UPCET admission season. This is where Syrow, the best outsourcing customer support provider, helps various educational institutions streamline their admission support and handling through the power of human tele calling, tele counseling, AI support, and omnichannel communication support.

With the power of customer support services provided through AI bots and admission support through tele calling, Syrow helps various educational institutions boost their admission procedures.

Why Educational Institutes Need Outsourced Admission Support

During the UPCET admission season, educational institutes may receive inquiries through various channels, such as:

• Phone calls from students and parents

• Lead forms filled on the website

• Messages sent via social media platforms

• Emails sent for inquiries

• WhatsApp messages for inquiries

• Digital marketing campaigns

It is challenging for the in-house team of an educational institute to respond to all inquiries simultaneously and in a timely manner.

Without proper support, educational institutes may miss out on the following aspects, such as:

• Not attending all the admission calls

• Not responding to all the inquiries in time

• Not following up with all the leads in an efficient manner

• Not using the communication with the counseling team in an efficient way

• Not converting all the campus visit leads into actual enrolled students

By outsourcing the admission support services with Syrow, educational institutes ensure all inquiries are responded to in a timely and efficient manner, increasing the chances of converting all inquiries into enrolled students.

How Syrow Helps Educational Institutes for UPCET Admissions

Syrow helps educational institutes as an educational counselor support team, wherein the main aim is to encourage students and parents to visit the institute, attend counseling sessions, and get their admissions done.

Human Customer Support Services by Syrow

Syrow has a dedicated support team that is available 24/7 to provide support for all the queries of the students in a professional manner.

1. 24/7 Incoming Call Support

During the admission season, the medium of communication for the students and their parents is phone calls.

Syrow provides 24/7 support for incoming calls, which ensures that the students receive immediate support for their queries.

The queries answered by the support team include:

• Course details

• Eligibility for admission

• Fee structure

• Counseling schedule

• College facilities

• Scholarships offered

Such professional communication helps the students gain confidence and encourages them to visit the campus.

2. 24/7 Email, Ticket & Digital Marketing Lead Nurturing Support

Institutes use digital marketing campaigns during the admission season for the UPCET exam. These campaigns attract leads from the students who are interested in the courses offered by the institute.

The leads are generated through the following campaigns:

• Google ads

• Social media ads

• forms from the website

Syrow provides support for the leads generated from the digital marketing campaigns. The support team responds to the queries of the students through emails and tickets.

Such support increases the chances of converting the leads into confirmed campus visits.

3. 24/7 Chat & Messaging Support

Students prefer chatting rather than calling.

Syrow also offers live chat and messaging services, which assist students in obtaining immediate responses to their queries on:

• Admission Process

• Counseling Sessions

• Courses Available

• Admission Deadlines

Such instant communication helps the students have a better experience, which boosts their confidence in the institute.

4. Outbound Tele Calling Services

Outbound tele calling is one of the most potent tools for increasing admissions for the institute.

Syrow’s tele callers call students who have filled out inquiry forms, parents who seek admission guidance, students who have initiated the admission process but have yet to complete it, etc.

Through tele calling, the support team at Syrow motivates the students to:

• Attend counseling sessions

• Visit the institute’s campus

• Complete their admission process

• Such an approach helps the institute increase the number of admissions.

5. Bulk WhatsApp Messaging

WhatsApp is one of the most powerful mediums of communication in the country.

Syrow enables the institute to send bulk WhatsApp messages to the students and parents for:

• Admission

• Counseling

• Visiting the campus

• Submission of documents

Such timely communication helps the students have a better experience.

6. Bulk Voice Broadcasting

Voice broadcasting is a feature that allows institutes to send voice messages to a large number of students.

Institutes can send the following types of voice messages:

• UPCET counseling schedules

• Admission schedules

• Scholarship notifications

• Visit us notifications

This is a powerful marketing tool that allows institutes to reach a large number of students.

7. WhatsApp Marketing Messaging

Through WhatsApp marketing, institutes can communicate with students using:

• Admission notifications

• Brochures of courses

• Counseling notifications

• Application notifications

This is a powerful marketing tool that allows institutes to communicate with a large number of students.

8. Transactional SMS, Promotional SMS & OTP SMS Services

SMS is one of the most reliable marketing tools used by institutes.

Syrow offers:

• Transactional SMS services

• Promotional SMS services

• OTP SMS services

Institutes can send the following types of messages using Syrow:

• Application notifications

• Admission notifications

• OTP notifications

9. Web / iOS / Android App Calling

Many educational institutes have their own mobile applications or websites.

Syrow offers institutes the following features:

In-app calling features

Students can communicate with the admission counsellors using:

• Websites

• iOS applications

• Android applications

10. Web / iOS / Android App Chat Applications

Syrow also offers institutes the following feature:

Chat applications

Students can communicate with the admission counsellors using:

• Websites

• iOS applications

• Android applications

This improves:

• response time

• student satisfaction

• engagement during admission stages

AI-Powered Admission Support by Syrow

In addition to human support, Syrow also offers AI-based communication solutions that help handle a high volume of student queries.

11. Phone AI Bot for Incoming Call Handling

The AI voice bot can respond to incoming admission calls.

The AI voice bot can respond to queries such as:

• course details

• eligibility for admission

• counseling schedule

If needed, the call can be transferred to a human counsellor to assist the students in detail.

This saves time for students, and every call is answered.

12. WhatsApp AI Bot for Incoming Call Handling

The AI-based WhatsApp bot can instantly respond to students' queries by answering their admission-related queries.

The students will not have to wait for the responses; the AI bot will instantly respond to their queries.

13. WhatsApp AI Chatbot

The AI chatbot will instantly respond to the students' queries and the queries of the parents 24 hours a day, 7 days a week.

The AI chatbot can:

• provide admission details

• send course details

• send application details

• guide students to counseling

This will ensure that students are constantly engaged with the institution.

14. Web / iOS / Android App AI Calling

The AI calling system enables institutes to automatically contact students who have expressed their interest in seeking admission into their institute.

The AI bot can be used for:

• Confirming interest

• Sharing admission information

• Scheduling counselling calls

This will enable institutes to handle thousands of leads.

15. Web / iOS / Android App AI Chatbot Application

Institutes can integrate AI chatbots into their website and mobile application, enabling students to get immediate assistance regarding admissions.

The AI chatbot can be used for:

• Course selection

• Admission procedures

• Document submission

• Counseling appointments

This will improve the overall student admission experience.

Benefits of Using Syrow for UPCET Admission Tele Calling

Institutes who partner with Syrow will enjoy various benefits.

Higher Admission Conversions

Institutes will be able to increase conversions through tele counseling, which will encourage students to come to campus.

24/7 Student Engagement

Students will be able to get assistance at any time, which will be great for parents as well.

Faster Lead Response

This will improve their trust and credibility, which is important for any institute.

Reduced Operational Burden

Institutes will be free to focus on academic operations, which is important.

Scalable Communication System

Syrow will be able to handle thousands of admission-related inquiries at any time.

Why Syrow is the Best Outsourcing Customer Support for Educational Institutes

Syrow is an outsourcing customer support company that uses human experts and AI technology to provide an efficient communication system for educational institutes.

The key strengths of Syrow include:

• Experienced tele calling team

• Professional tele counselling support

• Omnichannel communication systems

• AI chatbots and voice bots

• Bulk messaging and broadcasting services

• Admission inquiry handling 24/7

The above-mentioned services will be helpful for educational institutes to handle their admission campaigns.

Final Thoughts

The admission season for UPCET is a fiercely competitive one, and it is the responsibility of the educational institutes to ensure that every student inquiry is addressed efficiently, professionally, and uniformly.

With the robust combination of tele calling services, tele-counselling support, AI bots, and WhatsApp communication, Syrow is the solution that will help institutes provide a seamless admission experience to students.

By outsourcing the admission communication process to the best outsourcing customer support provider, Syrow, the institutes will be able to provide quality education while ensuring that there is no scope for missed opportunities.

As the competition for students continues to escalate, the question remains:

Is your Institute ready to leverage the power of Syrow’s smart tele calling and AI support solutions to convert student inquiries into admissions?

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