Privacy Policy

Effective Date: September 13, 2026

Last Updated: September 13, 2026

This Privacy Policy explains how Syncsoul, operated by Evermind Studios ("Syncsoul", "we", "us", or "our"), collects, uses, stores, processes, and protects information when you use the Syncsoul mobile application and related services.

Syncsoul is a practical relationship compatibility platform that allows users to answer compatibility questions, compare results with another person, and receive compatibility reports and AI-generated practical insights.

By using Syncsoul, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

We collect only the information reasonably necessary to provide and improve Syncsoul's services.

A. Account Information

When you create or use a Syncsoul account, we may collect:

- Your name

- Your email address

- Authentication information necessary to maintain your account

- Account identifiers associated with your Syncsoul account

Syncsoul currently supports both:

- Email and Password authentication

- Google Sign-In

When you use Google Sign-In, certain account and profile information provided through the authentication service may be processed to authenticate your account.

Syncsoul does not currently require users to provide their phone number, date of birth, age, gender, biography, location, contacts, or profile photograph.

B. Questionnaire and Compatibility Information

When you use the Syncsoul compatibility test, we collect information you voluntarily provide through the questionnaire, including:

- Your answers to compatibility questions

- Your selected importance levels or preferences

- Category-level results and scores

- Compatibility calculations

- Information relating to your comparison with another user or partner

- Partner display names or other information provided for the purpose of comparison

- Results and insights generated from your questionnaire responses

This information is used to provide the compatibility test, calculate results, create reports, and provide practical relationship insights.

C. Device and Technical Information

When you use Syncsoul, certain technical information may be processed automatically, including:

- Device identifiers

- IP address

- User-Agent and basic technical information associated with requests

- Information necessary to maintain the security, reliability, and functionality of the application

Some technical information may also be visible to infrastructure, content-delivery, authentication, or other service providers used to operate Syncsoul.

D. Purchase and Transaction Information

Syncsoul may offer paid features or compatibility tests.

When you make a purchase, payment or transaction information may be processed by the applicable payment platform or payment service provider. Syncsoul may receive information necessary to confirm and manage the transaction, such as transaction status or an associated transaction/reference identifier.

Syncsoul does not intentionally collect or store your full payment-card number, CVV, banking password, or other payment credentials when payment processing is handled by a third-party payment provider.

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2. Information We Do Not Currently Collect

Syncsoul does not currently request or collect the following information as part of its normal user-facing functionality:

- Phone number

- Date of birth

- Age

- Gender

- Home or precise location

- Contacts or address book

- Advertising ID

- User-uploaded profile photographs

- Biometric information

- SMS or call records

If our data practices change in the future, this Privacy Policy will be updated accordingly.

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3. How We Use Your Information

We use collected information for purposes including:

- Creating and managing your Syncsoul account

- Authenticating users

- Providing the compatibility questionnaire

- Calculating compatibility and category-level results

- Comparing compatibility information between users who choose to compare their results

- Generating compatibility reports

- Providing AI-generated practical insights and relationship suggestions

- Processing and confirming purchases

- Maintaining application functionality

- Preventing misuse, fraud, unauthorized access, and security incidents

- Troubleshooting technical problems

- Maintaining and improving the reliability of Syncsoul

- Responding to support requests

- Complying with applicable legal obligations

We do not currently use your personal information for targeted advertising.

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4. AI-Powered Insights

Syncsoul uses an AI service to generate practical insights based on compatibility-test information.

The current implementation uses Emergent's managed AI service, with GPT-5.2 used for AI inference.

Information sent to the managed AI service may include:

- Questionnaire answers

- Relevant questionnaire questions

- Category scores

- Partner display names

- Other information necessary to generate the requested compatibility insight

The following information is not intentionally sent to the AI service as part of the current implementation:

- Your password

- Your email address

- Your IP address

The AI service is used to generate insights and does not replace Syncsoul's own account and compatibility data storage.

The underlying provider used to serve the AI model may be dynamically routed by the managed AI infrastructure. Syncsoul does not represent that a particular underlying AI infrastructure provider is used for every request.

AI-generated information is intended to provide practical relationship insights and should not be considered professional medical, psychological, legal, financial, or other professional advice.

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5. How We Share Information

We do not sell your personal information.

We may share or make information available to service providers when reasonably necessary to operate Syncsoul, including providers involved in:

- Authentication

- Cloud and database infrastructure

- AI processing

- Content delivery

- Application infrastructure

- Payment processing

- Security and technical operations

These providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

Authentication

Syncsoul uses managed authentication services to support account authentication, including Google Sign-In and Email + Password authentication.

AI Processing

As described above, relevant compatibility information may be transmitted to the managed AI service to generate requested insights.

Content Delivery and Static Resources

Certain static resources, such as fonts, libraries, images, or other application assets, may be delivered through third-party content-delivery services. Requests to these services may expose technical information such as your IP address and User-Agent to the relevant provider.

Legal Requirements

We may disclose information when reasonably necessary to:

- Comply with applicable laws, regulations, legal processes, or government requests

- Protect the rights, property, or safety of Syncsoul, our users, or others

- Investigate fraud, abuse, security incidents, or violations of our terms

- Enforce our legal agreements

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6. Data Storage and International Processing

Syncsoul stores application data using its backend infrastructure and database systems, including MongoDB.

Depending on the service and infrastructure involved, your information may be processed or stored in India, the United States, or other jurisdictions where our service providers operate.

By using Syncsoul, you understand that information may therefore be transferred to and processed in countries other than the country in which you live.

We take reasonable measures designed to protect information during storage and transmission.

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7. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, loss, or misuse.

Security measures may include:

- Secure authentication mechanisms

- Access controls

- Protected server infrastructure

- Encryption or secure transmission where appropriate

- Restricted access to personal information

- Security monitoring and technical safeguards

However, no internet transmission, electronic storage system, or software application can be guaranteed to be completely secure.

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8. Data Retention

We retain information for as long as reasonably necessary to:

- Provide Syncsoul's services

- Maintain your account

- Provide compatibility history and reports

- Process transactions

- Maintain security and prevent abuse

- Comply with legal or regulatory obligations

- Resolve disputes and enforce agreements

When information is no longer required for these purposes, we will delete or anonymize it where reasonably practicable, subject to applicable legal, security, fraud-prevention, accounting, or other legitimate retention requirements.

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9. Account and Data Deletion

You can delete your Syncsoul account through the account deletion functionality available within the Syncsoul application.

When you request account deletion, we will delete or arrange for deletion of personal information associated with your account, subject to information that we are legally required or otherwise legitimately permitted to retain.

Depending on applicable circumstances, limited information may need to be retained for purposes such as:

- Legal compliance

- Fraud prevention

- Security investigations

- Resolving disputes

- Financial or transaction records

- Enforcing legal rights

Where information must be retained for one of these reasons, it will be retained only for the period reasonably necessary for that purpose and will be handled in accordance with applicable requirements.

If you are unable to access the application and need assistance with account or data deletion, you may contact us at:

Email: syncsoul.support@gmail.com

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10. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

- Request access to information we hold about you

- Request correction of inaccurate information

- Request deletion of your personal information

- Withdraw consent where processing is based on consent

- Request information about how your personal information is processed

- Raise concerns or complaints regarding our handling of your information

To exercise a privacy-related right or ask a question about your data, contact:

syncsoul.support@gmail.com

We may need to verify your identity before completing certain requests in order to protect your account and personal information.

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11. Children's Privacy

Syncsoul is not intended to knowingly collect personal information from children.

We do not knowingly request information such as a child's age, date of birth, gender, or location for use of the service.

If you believe that a child has provided personal information to Syncsoul without appropriate authorization, please contact us at syncsoul.support@gmail.com so that we can review the situation and take appropriate action.

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12. Third-Party Services and Links

Syncsoul may use third-party services and infrastructure to operate features of the application.

These third parties may have their own privacy policies and terms governing how they process information.

Syncsoul is not responsible for the independent privacy practices of third-party services that are outside our control.

Where Syncsoul provides links to external websites or services, you should review the privacy policy of the relevant third party before providing information.

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13. Analytics and Advertising

Syncsoul currently does not use third-party advertising SDKs or targeted advertising services.

Syncsoul also does not currently use dedicated third-party analytics or crash-reporting platforms such as Firebase Analytics, Firebase Crashlytics, Sentry, Amplitude, Mixpanel, Segment, or similar external analytics services.

This may change in the future. If our data practices materially change, this Privacy Policy will be updated as appropriate.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

- Changes to Syncsoul's features

- Changes to our data practices

- Changes to applicable laws or regulations

- Changes to third-party services or infrastructure

- Improvements to our privacy and security practices

When we make material changes, we may provide notice through the application or other appropriate means.

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised.

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15. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or Syncsoul's handling of personal information, please contact us.

Syncsoul

Operated by: Evermind Studios

Privacy & Support Email: syncsoul.support@gmail.com

We will make reasonable efforts to respond to privacy-related inquiries within a reasonable period.

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16. Acceptance

By creating an account or using Syncsoul, you acknowledge that you have read and understood this Privacy Policy and understand how your information is handled as described above.

Evermind Studios

Developer of Syncsoul