Privacy Policy for Syncora
Last Updated: 3 August, 2026
Last Updated: 3 August, 2026
This Privacy Policy describes how Syncora, developed and operated by AkijBashir Group ("ABG"), collects, uses, and discloses information when you use our mobile application. Syncora is an internal HR and field-force management application intended solely for use by employees of AkijBashir Group and its subsidiaries.
By registering for and using Syncora, you agree to the collection and use of information in accordance with this policy.
1. Who Can Use This App
Syncora is restricted to current employees of AkijBashir Group. Registration requires a valid Employee Enroll ID, and account details are pre-populated from ABG's internal Employee records — these fields cannot be edited by the user. The App is not available for use by the general public.
2. Information We Collect
Employee enrollment ID and associated employee record data (name, designation, department, contact number, email) sourced from ABG's internal Employee database
Mobile phone number, verified via a one-time password (OTP) sent by SMS
Login credentials (Employee Enroll Id and password)
A unique device identifier, used to enforce one account per device and one device per account (device binding), to prevent misuse of the attendance system
Precise (GPS) location, collected only while the App is in active/foreground use, for the following purposes:
Displaying your current location and your assigned job station on a map
Calculating the distance between your current location and your job station when you use the "Punch" attendance feature
Recording the location at which route plan tasks are started
We do not collect your location in the background when the App is closed or not in use.
Punch-in/out records, attendance history, and attendance approval requests
Leave applications and their approval status
Route plans, including category, customer type, schedule, assigned employees, and task status
For supervisors: subordinate lists, job station assignments, and leave/route plan approval actions
When a user adds a new ISB-type customer while creating a route plan, the following information about that third-party customer is collected and stored:
Customer name
Phone number
Email address
Location (latitude/longitude selected on a map)
This information is collected by the employee on behalf of ABG for legitimate business/sales purposes and is stored in ABG's systems.
We do not access your contacts, photos, messages, or files stored on your device.
We do not request or use background location access.
3. How We Use Your Information
We use the information described above to:
Verify your identity and eligibility as an ABG employee
Authenticate and secure your account, including preventing duplicate or fraudulent logins via device binding
Record and validate attendance (punch-in/out) against assigned job stations
Route and process leave applications and approvals between employees and supervisors
Enable creation, assignment, and tracking of route plans, including task-sharing between employees
Allow supervisors to manage subordinates and assign job stations
Maintain business records related to sales/customer visits (ISB customer data)
Communicate service-related information, including OTPs for verification
We do not use your data for advertising, and we do not sell your personal information to any third party.
4. How We Share Your Information
Within AkijBashir Group: Attendance, leave, route plan, and location data are visible to your designated supervisor(s) and relevant HR/administrative personnel within ABG, strictly for HR and operational management purposes.
Service Providers: We use third-party services to operate core App functionality:
Google Maps Platform — for map display and location services
LocationIQ — for location search functionality
Firebase / Google Cloud — for backend infrastructure and (in future updates) push notifications
These providers process data on our behalf and are bound by their own privacy and security terms.
We do not share your personal data with third parties for marketing purposes.
We may disclose information if required by law or to protect the rights, property, or safety of AkijBashir Group, our employees, or others.
5. Data Retention
We retain your personal and attendance data for as long as your employment with AkijBashir Group continues and for a reasonable period afterward, as required for legal, tax, audit, or record-keeping obligations, after which it is deleted or anonymized in accordance with ABG's internal data retention policies.
6. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
As an ABG employee, you may:
Request access to the personal data we hold about you
Request correction of inaccurate data (note: core employee record fields are sourced from ABG's HR system and must be corrected through HR, not the App)
Request deletion of your account, subject to ABG's employment and record-keeping obligations
Contact us with any privacy-related questions or concerns using the details in Section 10
8. Children's Privacy
Syncora is intended solely for use by employed adults and is not directed at, nor knowingly used by, children under 18. We do not knowingly collect information from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons, including as new features (such as TADA submissions, movement applications, bill submissions, performance evaluation, and notifications) are added to the App. We will update the "Last Updated" date at the top of this policy when changes are made. Continued use of the App after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Email: itdepartment@akijbashir.com
11. Account Deletion Request
To request deletion of your Syncora account and associated data, please email itdepartment@akijbashir.com with the subject line "Account Deletion Request," including your Employee Enroll ID.
What gets deleted: Your Syncora login credentials, device binding record, and app-specific data (route plans, leave applications you submitted, attendance requests) will be deleted upon request.
What may be retained: Attendance and leave records that form part of your official employment history with AkijBashir Group may be retained for the period required by ABG's internal HR record-keeping and legal/audit obligations, even after your Syncora account is deleted. This retained data is governed by ABG's HR policies rather than the app itself.
Requests are typically processed within 30 working days