Last updated: 2026-04-10
SyncWave ("we", "our", or "us") values your privacy. This Privacy Policy explains how information is handled when you use our mobile application ("App").
By using the App, you agree to this Privacy Policy.
1. Information We Collect
We aim to minimize data collection and only handle information when it is necessary to provide app functionality or user support.
a. Information You Provide Voluntarily
If you contact us via email or through our support channels, we may collect and process the information you choose to provide, such as:
Your name
Your email address
The content of your message, feedback, or support request
This information is used solely for the purpose of responding to your inquiry, providing support, or handling complaints, and is not used for marketing or shared with third parties.
b. Diagnostic and Technical Information
Apple may automatically generate limited diagnostic information, such as crash logs or basic performance data, to help identify and fix technical issues.
This data is handled by Apple according to its own policies.
We do not use this information to identify individual users.
We do not combine it with other data to track you.
2. Camera and Local Network Access
The App includes features such as Remote Control and Multi-Screen Sync, which require access to your device’s camera and local network.
Camera Access: Used solely in real-time to scan QR codes for establishing device connections. Image data is processed locally on your device; no photos or video recordings are stored, uploaded, or transmitted.
Local Network Access (Multipeer Connectivity): Used only to synchronize LED display text and settings between your connected devices. Data is transmitted directly between devices on the local network and is never uploaded to our servers.
You may manage these permissions at any time through your device settings.
3. Third-Party Services
At present, the App does not integrate any third-party SDKs or services that collect personal data, such as analytics, advertising, or cloud storage services.
If we introduce third-party services in the future, we will update this Privacy Policy accordingly and provide clear disclosures about any data collection or usage.
4. Data Sharing
We do not sell, rent, or share your personal information with third parties.
Information you voluntarily provide for support purposes is used only to communicate with you and resolve your request.
5. Data Storage and Retention
Support-related communications may be retained for a reasonable period to ensure proper follow-up and service quality.
App configurations, customized LED texts, and display presets are stored entirely locally on your device and can be removed by uninstalling the App.
6. Children’s Privacy
The App is not directed at children under the age of 13, and we do not knowingly collect personal information from children.
7. Your Privacy Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to request access or deletion of information you have provided to us via support communications.
You may contact us at any time to exercise these rights.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last updated" date above.
Your continued use of the App after changes take effect constitutes acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: support@wuprolab.cc