Last updated: 2026-06-09
SyncWave ("we", "our", or "us") values your privacy. This Privacy Policy explains how information is handled when you use our mobile application ("App").
By using the App, you agree to this Privacy Policy.
1. Information We Collect
We only collect the minimum information necessary to provide and improve the App.
1.1 Device Information (Non-Personally Identifiable)
We may collect the following technical information:
Device model
Operating system version
App version
Anonymous crash logs
System language, region, and screen size
Unique device identifiers and other diagnostic data
1.2 Usage Data (Anonymous)
We may collect anonymous analytics about how you use the App (such as basic usage statistics and feature interactions). All usage data is anonymized and used exclusively to improve the product.
1.3 Information You Provide Voluntarily
If you contact us via email or through our support channels, we may collect the information you choose to provide (e.g., name, email address, message content). This information is used solely to respond to your inquiry and is not used for marketing or shared with third parties.
2. Camera and Local Network Access
The App includes features such as Remote Control and Multi-Screen Sync, which require access to your device’s camera and local network.
Camera Access: Used solely in real-time to scan QR codes for establishing device connections. Image data is processed locally on your device; no photos or video recordings are stored, uploaded, or transmitted.
Local Network Access (Multipeer Connectivity): Used only to synchronize LED display text and settings between your connected devices. Data is transmitted directly between devices on the local network and is never uploaded to our servers.
You may manage these permissions at any time through your device settings.
3. Third-Party Services
The App does not integrate any third-party services that collect personally identifiable information (PII). We may use secure in-house servers or trusted third-party services exclusively to process the anonymous analytics and diagnostic data mentioned above.
If our data practices change, we will update this Privacy Policy accordingly.
4. Data Sharing
We do not sell, rent, or share your personal information with third parties.
Information you voluntarily provide for support purposes is used only to communicate with you and resolve your request.
5. Data Storage and Retention
Support-related communications may be retained for a reasonable period to ensure proper follow-up and service quality.
App configurations, customized LED texts, and display presets are stored entirely locally on your device and can be removed by uninstalling the App.
6. Children’s Privacy
The App is not directed at children under the age of 13, and we do not knowingly collect personal information from children.
7. Your Privacy Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to request access or deletion of information you have provided to us via support communications.
You may contact us at any time to exercise these rights.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last updated" date above.
Your continued use of the App after changes take effect constitutes acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: support@wuprolab.cc