Support

Frequently Asked Questions

Q - How do i use this app?

A -

1. Start your favorite music app and start playing music.

2. Swipe up from the bottom of screen to minimize your music app—it stays active in the background.

3. Start SYBOX app.

4. SYBOX uses the microphone to react to music.

5. SYBOX will automatically check the current song every 30 seconds and load current title, artist, artwork if needed.

Q - Do I need internet access?

A -  Yes.  SYBOX uses Shazam technology and needs access to the Shazam database.

Q - How do i adjust the 3D views?

A - 

Zoom =  Pinch or expand with 2 fingers

Move = 2 finger touch

Rotate = 1 finger swipe, (for macOS = Press with 1 finger, then swipe)

Reset view to Normal = Double-tap with 1 finger 

Q - How do i get the party started?

A - 

Output the SYBOX graphics from your iPhone, iPad, or Mac to a larger display (65" TV for example) via Screen Mirroring or HDMI out.

Q - What if app is slow / songs not resolving?

A - 

Ensure you have a strong signal (Wi-Fi or cellular) and internet connection.

Q - How can i quickly reset the app or the 3rd view?

A - Swipe up and off to close app.  Then restart the app.

Q - What hashtag should I use in my social media?

A - #SYBOX

Q - How can i contact the phenomenal team behind this app?

A -