Incident Protocols

Phase One: Reporting Process

Step One: A Report is Submitted

Step Two: Report Reception

• Upon receipt of a text message, voice message, or report, the Safety Liaison (Riley Crozier) will respond if/as requested within 30 minutes of submission during scheduled hours, and within one hour of the start of a shift if the message or report comes in off-hours. The only exception to this timeline would be due to delays in event schedules that impact Riley's schedule, or a significant backlog of reports.

• The Safety Liaison will carefully assess the requests for anonymity, confidentiality, contact, and action.

Step Three: Reestablishing Immediate Safety (if/as requested by the reporter)

• If the reporter has submitted a request for immediate comfort and safety (such as meeting with the Safety Liaison, requesting a comforting object/water/tea, taking a walk with the Safety Liaison), those requests will be met. 

Step Four: The Safety Liaison Assesses Action Requests

• Whether reported anonymously, confidentially, non-confidentially, asynchronously, synchronously, through a form, in-person, or by message, the Safety Liaison will assess and create as much clarity as possible around what the reporter would like to see happen to repair or establish ongoing safety for the reporter and the community. 

Phase Two: Investigation, Advocacy, and Negotiation

The Safety Liaison will Meet with the Event Response Team

• Once the Safety Liaison is as confident as they can be that they understand the wants and needs of the reporter, the safety liaison will contact the Event Response Team.

• The Safety Liaison will advocate for the safety of the reporter while advising restorative and transformational interventions that are in line with the reporter's wants and needs.

• If the restorative interventions involve consequences that impact the person who caused harm, an investigation may be conducted with the consent of the reporter. Investigations will include asking the person who caused harm for their perspective on the event, which may lead to a loss of anonymity for the reporter. If the reporter does not consent to an investigation, interventions will be limited. 

Phase Three: Enacting Restorative Interventions*

• Based on the requests of the reporter and the results of any necessary investigation, the Event Response Team, advised by the Safety Liaison, will determine a plan to restore ongoing safety for the reporter and the community, if applicable. 

• If the reporter approves of the plan, the person who caused harm will be contacted to discuss the plan. 

• Communication will continue until the Event Response Team, the reporter, and the person who caused harm have agreed on a restorative intervention. This communication can be facilitated by the Safety Liaison. 

• The plan will be typed up and sent to all of the involved parties for final approval.

• If follow up is required, contact methods will be established.

• *Restorative Interventions: Interventions that account for the potential for changed behavior on the part of the person who caused harm, as well as an interest in actively participating in repair and working towards safer shared spaces.
  
  

Expectations of Individuals Involved in Harmful Incidents

• If you are approached by the Safety Liaison or a member of the Event Response Team and informed that you have been involved in an instance of harm, you will be expected to:

  1. 1. Respond in a timely manner if contacted digitally (24-48 hours)

     2. Be responsive if approached in-person. In this case, “responsive” means willing to schedule a time at your earliest convenience to have a conversation.

Note: Being informed that you have caused harm can be distressing. You are allowed to say that you need time and space to calm yourself before engaging with conversations and the restorative process. However, your access to the event will be limited until you are able to schedule a time to discuss the matter.

If an individual involved in a harmful incident refuses to engage in a restorative conversation with either the Safety Liaison or the Event Response team, that individual may be restricted from re-entering the event until that individual is willing to communicate with the aforementioned staff, acknowledge their part in the harmful incident, and take action to ensure no further harm occurs during the remainder of the event.