Terms & Conditions
Terms & Conditions
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Personal and Sensitive Information π₯
Personal and Sensitive Information π₯
Your information will be kept secure on the password protected company's database and that it is used only in connection with the purpose and activities of the swimming lessons. Information will not be kept once a person is no longer a member of the "Swim Squad" and will be automatically removed from the database within 6 weeks of them leaving the "Swim Squad". The information will be disclosed only to "Swim Squad" Staff and for whom it is appropriate. Due to the nature of swimming lessons we need to hold medical information and emergency contact details for you to have swimming lessons wit us. Phone numbers and messages may be kept on the company password-protected database.
Lesson Fees π©
Lesson Fees π©
Temporarily - All Lessons must be paid on the day to the appropiate teacher and before a lesson is started. Swimmers will not be allowed to participate in any swimming lessons until the fees are paid. Fees must be paid by cash to the relevant "Swim Squad" Teacher Or Co-ordinator.
Please be advised sooner, we be implementing a new payment method (via debit/credit card as another option) However bookings would need to be place atleast 3 days in advance to sucessfully have time to have a teacher to be able to take the lesson.
WE WILL NOTIFY OF THIS SUDDEN CHANGE QUITE SOON π¦
Cancellations & Refund Policy β
Cancellations & Refund Policy β
There will be different types of methods depending on lesson type on (1-2-1's, 2-2-1's & Group Lessons)
We need exactly 48 hours notice prior on cancellations, otherwise there will be a small fee that will have to be paid mandatorily - £££ and the lesson will be forfeited, before another future lesson/lessons can be booked. π¦
Refunds are happy to be settled with atleast 48 hours notice prior to the organise booking.
However for specialise, intensive crash courses once paid for, no refund is permittted in the event of cancellation by the parent/carer. Exceptional circumstances for a full or partial refund will be considered by the Company and the Company Directors decision will be final.
In an event of lessons being cancelled by the company, an alternative day will be offered to the client/clients for a "catch-up" lesson. Alternatively, if this is not possible a credit for the lesson which has been cancelled will be offered at the discretion of the "Swim Squad".
Medical Forms π·
Medical Forms π·
"Swim Squad" provides every swimmer with a medical form on the first day of swimming, to ensure "Swim Squad" Swim Teachers are aware of any medical condtions. It is attached to the swimmer registration documents. This form must be completed and signed delcaring any known medical condtions and returned to "Swim Squad". If the swimmer is under 16 years of age their parent or guardian should complete the medical form on their behalf.
Adult swimmers, parents and carers of swimmers under the age of 16, are reminded that it is their responsbility to supply medical information to "Swim Squad". This information must be updated when there are any changes to a swimmer's medical condition.
Valuables π
Valuables π
"Swim Squad" will not accept liablity for the loss of or damage to any personal effects brought by a swimmer to any session and you are therefor requested to ensure that no valuable items are brought to the swimming lessons.
Attendance β
Attendance β
Swimmers, parents, guardians, siblings or all other associates, must observe the squad entry rules and respect all other members whilst in the centre. "Swim Squad" Staff shall retain the right to refuse admission and will be noted with a valid reason. It is imperative that swimmers are on poolside no more than 5minutes before the commencement of each lesson and ( in the case of child swimmers) should be collect collected from the pool no more than 5 minutes after the lesson has ended. No child will be released until they are collected by an appointed responsible adult. The responsible adult must remain in the centre premises for the duration of the lesson. No refund or "catch-up lesson" will be offered by "Swim Squad" where a child fails to attend or is refused permission to attend any sessions unless with prior agreement with "Swim Squad".
Swim Teachers π€
Swim Teachers π€
"Swim Squad", only work with Independent Swim Teachers who are fully qualified, insured.
"Swim Squad" will endeavor to provide consistency with teachers on a week to week basis for the instruction of Group Lessons. The suitability and subsequent appointment of a swim teacher shall be at the absolute discretion of "Swim Squad" at all times. Should a swim teacher start to teach a course but fail to complete the full course of lessons, which have been paid for, this will not constitute grounds for full or part refund of fees as long as "Swim Squad" find a suitable replacement swim teacher to teach the remainder of the course. Should "Swim Squad" not be able to find a suitable replacement teacher, a credit will be offered towards the cost of a future course once a suitable teacher has been found. It remains at the absolute discretion of "Swim Squad" to offer the alternative of a refund in such circumstances.
Behaviour π
Behaviour π
In the event of a swimmer, parent, guardian, sibling or other associate refusing to obey an instruction from a member of staff, or behaving in an unruly manner towards a member of staff, or any other person or causing damage to pool premises, or any of the furniture fixtures or equipment in those premises the swimmer shall not be permitted to continue with the lessons. "Swim Squad" shall then have the right to terminate the contract without further notice and without being required to offer any credit or refund to the swimmer and the swimmer shall not be accepted for any future course organised by "Swim Squad".
β οΈ WARNING: Any swimmers or other people damaging to pool premises, or any of the furniture fixtures or equipment would need to be paid for.
Condition Of Pool Premises π¦
Condition Of Pool Premises π¦
"Swim Squad" will make all reasonable efforts to ensure that the condition of the pool premises including the changing rooms, washing facilities, the pool and poolside area are in suitable condition, they do not accept liability for any injury to a swimmer which may be caused by any defect and further advise that any claim arising from such a defect must be addressed to the proprietors of the pool premises.
Transmission Of Infections π€
Transmission Of Infections π€
Any swimmer known to be or found to be suffering from any infectious ailment or condition will not be allowed to participate in the lesson and it is the responsibility of each swimmer or (in the case of a child swimmer) the parent or guardian of the swimmer to ensure that the swimmer is fit and well enough to participate. "Swim Squad" will not accept liability for any infection passed to a swimmer by another swimmer on the course or in the pool.
General Rules π
General Rules π
βΆ Swimmers must shower before entering the pool.
βΆ There must be no food or drink in any of the pool facilities. Swimmers, siblings, parents and guardians are expected to observe no smoking policy (depending in locations their is designated smoking areas).
βΆ No outdoor shoes are to be worn on poolside. If you wish to speak to your childβs swimming teacher please either remove shoes and socks or put on shoe covers provided, before you go onto poolside. This is a health and safety measure that must be followed in all teaching locations.
βΆ It is forbidden under all circumstances to use photograhphy and filming equipment in the changing rooms.
βΆ The use of mobile phones and/or audio visual equipment whilst on poolside. Mobile phones and/ or audio visual equipment of any kind are allowed during swimming lessons as long as theirs no photography and filming of such. We do appreicate if asked for taking photoes or filming such measures, we might allow, please ask a "Swim Squad" Teacher before taking action.
Disclaimer π«
Disclaimer π«
"Swim Squad" and the pool owners cannot accept any responsibility for any incident that was the sole responsibility of the swimming teacher in charge of the class or lesson in which the incident occurred. Full liability, in such cases, is with the teacher delivering the lesson.
Swimming Lessons ππΎ
Swimming Lessons ππΎ
The prices for lessons can be disclosed by asking our any of our "Swim Squad" Teachers.
Please email the Main Company Director and Lead Swim Teacher "Kaream" on maerak@icloud.com for more information regarding on swimming lessons and questions you may want to ask us.
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