Privacy Policy for Swift Hawker (Stall Owner App)

Last updated: April 2026

1. Introduction

Swift Hawker (the "App") is designed for participating hawker stall owners to manage incoming customer orders, verify payments, and update order statuses.

We are committed to protecting personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

2. Scope of This App

This app is intended only for registered stall owners who have been provided login credentials by the app operator.

The app provides:

• A login system for stall access

• An order management interface

• Payment proof viewing

• Order status updates (Confirm / Reject / Ready)

• Customer notification triggers

3. Personal Data We Collect

a. Stall Account Information

• Stall name / identifier

• Login credentials (managed securely in backend systems)

b. Order & Customer Data (Displayed to Stall Owners)

Stall owners may view limited customer-related data necessary to fulfill orders:

• Customer name (if available)

• Order details (items, time slot, location)

• Payment proof screenshots uploaded by customers

⚠️ Stall owners do not collect this data directly — it is provided through the platform for order fulfillment purposes only.

c. Device & Technical Data

• Device type and operating system

• App usage logs (for diagnostics and performance improvements)

d. Push Notification Data

• Device push tokens (used to send operational notifications)

4. Purpose of Data Use

Data is used strictly for:

• Displaying incoming customer orders

• Verifying payment proof

• Allowing stall owners to confirm, reject, or complete orders

• Sending order status notifications to customers

• Ensuring proper functioning of the app

• Supporting operational and technical improvements

5. Payment Information

What Stall Owners Can See

• Payment proof screenshots uploaded by customers

What the App Does NOT Provide

This app does not provide access to:

• Customer credit card details

• Bank account information

• Payment credentials

Important Responsibility

Stall owners must:

• Use payment screenshots only for order verification

• Not store, share, or misuse customer payment information outside the app

6. Consent

By using this app, stall owners acknowledge and agree to:

• Access customer data solely for order fulfillment

• Handle all visible data responsibly and in compliance with PDPA

7. Disclosure of Data

We do not sell personal data.

Data may be shared only:

• Within the platform (between customer and stall for order fulfillment)

• With service providers (e.g. hosting, notification services)

• When required by law or regulatory authorities

8. Data Protection

We implement reasonable security measures, including:

• Secure backend infrastructure (e.g. Supabase)

• Access controls to restrict unauthorized usage

Stall owners are responsible for maintaining the confidentiality of their login credentials.

9. Data Retention

Data is retained only as long as necessary to:

• Fulfill orders

• Maintain transaction records

• Comply with legal obligations

10. Accuracy of Data

Stall owners should report any incorrect or suspicious order data to the app operator.

11. Access, Correction & Deletion

Requests relating to personal data (including customer data) should be directed to the app operator.

12. Responsibilities of Stall Owners

By using this app, stall owners agree:

• Not to misuse customer data

• Not to copy or store payment screenshots outside the app

• Not to share customer information with unauthorized parties

Failure to comply may result in suspension of access.

13. Contact (Data Protection Officer)

For any data protection queries:

📱 WhatsApp: https://wa.me/6596223169
📍 Location: Singapore

We aim to respond within 30 days.

14. Changes to This Policy

We may update this policy from time to time. Updates will be communicated via the app.

15. Governing Law

This Privacy Policy is governed by the laws of Singapore.